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Customer Onboarding Manager

il y a 1 mois

Paris, Île-de-France Insider Temps plein
About Us

At Insider, we're a B2B SaaS company that drives growth for our clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

The Role

We're seeking a skilled Customer Onboarding Manager to join our team. As a key member of the Onboarding team, you'll be responsible for transitioning our clients from the sales process through onboarding and implementation of our platform.

Key Responsibilities
  • Project manage customer onboardings to successful outcomes, accelerating Time to Value and growing and retaining customers.
  • Collaborate with internal technical resources to empower and train customers to use our platform and powerful features as efficiently as possible.
  • Establish credible relationships with all levels of the customer organization to understand their business and technical goals for using our platform.
  • Help drive early adoption, setting KPIs and success metrics for ROI.
  • Advocate customer business use-cases to product development.
  • Ensure successful transitions to the Customer Success Manager team after onboarding by understanding and documenting client stakeholder roles and hierarchy.
  • Enhance customer experience during onboarding by designing and continually improving processes and materials.
  • Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations.
Requirements
  • Minimum 3 years experience in SaaS project management and client onboarding.
  • Project Management qualifications (Agile, PMP, Prince2) are a plus.
  • Strong written and verbal communication skills (English & French).
  • Strong time and task management skills are a must.
  • Strong at Communication with Internal & External Stakeholders.
  • Delivering projects in a timely and qualified manner.
  • Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage.
  • Exposure to and understanding of AI-driven product recommendation tools and algorithms is an advantage.
  • Experience with other CRM, ERP / Marketing Automation platforms as an advantage.
What We Offer
  • A chance to work in an international, diverse, and inclusive environment.
  • Access and opportunity to gain a limitless network all over the globe.
  • A chance to become a Shareowner with the 'Shareowner System' that we offer to all Insiders who meet certain criteria.
  • To be part of an industry that's shaping the future of customer experience.
  • Access to many hard and soft skills pieces of training to help you improve and challenge yourself.
  • Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform.
  • Space to share your skills through training sessions and workshops if you wish.
  • The infamous team activities that are bursting with fun.
  • No Dress Code.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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