Technical Account Manager

il y a 4 semaines


Évry, Île-de-France MAN Truck & Bus France Temps plein

MAN Truck & Bus France, a leading European manufacturer of industrial vehicles, is seeking a dedicated Technical Account Manager to join our Technical Cars and Bus department.

As a key member of our team, you will be responsible for coordinating technical support for our valued Key Accounts customers. You will serve as their primary point of contact for all technical matters, ensuring their satisfaction and fostering strong relationships.

Your Responsibilities:

  • Organize local meetings with client agency managers and network partners to discuss technical needs and solutions.
  • Actively participate in technical fleet monitoring programs to identify trends and potential issues.
  • Conduct annual summary meetings with client technical management to review performance, address concerns, and outline future strategies.
  • Build and maintain strong customer relationships through regular visits to workshops, technical directors, and fleet managers.
  • Identify recurring technical challenges faced by clients and propose effective solutions to enhance their operations.
  • Provide comprehensive support and guidance to clients and network workshops on technical matters.
  • Manage and monitor customer complaints in the event of vehicle failures, ensuring prompt and efficient resolution.
  • Offer expert advice on warranty disputes, navigating complex procedures to achieve favorable outcomes for our customers.
  • Gather essential technical information for follow-up actions and continuous improvement initiatives.
  • Proactively propose improvements to enhance Key Accounts customer satisfaction and overall experience.
  • Participate in client meetings and coordinate actions within the Central - Ile de France region, ensuring seamless collaboration.
  • Work closely with technical support teams and Region Service Managers to align efforts and achieve shared objectives.

Your Profile:

  • Possess a strong understanding of industrial vehicles, including heavy trucks, cars, and buses.
  • Demonstrate a comprehensive grasp of warranty specifics and procedures.
  • Exhibit fluency in English; proficiency in German is highly advantageous.
  • Display exceptional social intelligence and communication skills, fostering positive relationships with clients.
  • Thrive in collaborative environments, effectively working across teams to achieve common goals.
  • Maintain a meticulous and organized approach, ensuring accuracy and attention to detail in all tasks.
  • Proficiency in office tools such as Excel and PowerPoint is essential.

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