European Operations Specialist
il y a 7 jours
At Liberty Specialty Markets, we are seeking a highly skilled European Operations Specialist to join our team. As a key member of our Operations organization, you will play a critical role in providing onshore regional operational expertise, oversight, and support to our business teams and operations technicians.
Key Responsibilities:- Act as the liaison and point of elevation on all operational business aspects between the Country Manager, Country Business Operations Manager, Underwriting managers, Credit Control Specialist, Operations Technicians, and European Operations Management.
- Help improve customer satisfaction by monitoring and implementing KPIs (onshore and offshore) with the Control Office of Operations, LSM Europe.
- Assist in implementing and embedding the European Operations model.
- Identify in-country administrative activities as new opportunities for transitions to free up onshore capacity and improve effectiveness for underwriters.
- Have oversight and understanding of all inflight transitions across LSM Operations.
- Ensure all pilots and transitions meet minimum requirements (onshore and offshore).
- Assist in extracting, overseeing, and monitoring unprocessed premium data from branch reports and submit to Finance and Operations on a monthly basis.
- Act as a local advocate and guide, ensuring adherence to One EU processes and procedures, and elevating challenges, improvement opportunities, and non-compliance to management as identified.
- Act as a point of enquiry for new users on One EU processes and procedures.
- Monitor local access rights to the LSM policy admins and accounting systems (e.g., Genius and Rulebook) and the Workflow Management System (DOT).
- Investigate and respond positively to data quality issues identified within the team's work, taking corrective actions in a timely manner.
- Be responsible for understanding and knowledge of local ways of working and regulations, including tax and duties, and translate into features for LSM Europe systems.
- Work with business processing analysts and local teams to maintain effective documentation and training materials.
- Assist in regular operational audits and reviews.
- Manage, oversee, and coordinate local policy templates and local issuance queries, working closely with regional teams/offshore centers and local operations technicians and EU Ops management.
- Have a good understanding of outwards reinsurance structures and needs, helping to train and communicate on annual changes.
- Contribute to operations projects and process exceptions and high-complex tasks.
- Regularly meet and have open dialogue with management of the wider Operations organization to ensure service levels are met, underwriter feedback is captured and acted upon, data quality issues are identified promptly, and root cause analysis is elevated to QA/QC teams and local management.
- Be a valued member of the LSM Europe Operations organization.
- Seek and communicate with management opportunities for continuous improvement within processes and procedures.
- Prioritize work and give a good level of attention to detail to ensure team quality and timeliness targets are met.
- Be an active member of team meetings, sharing relevant information with colleagues and contributing positively to the team's objectives.
- Raise salient business issues to the appropriate management level.
- Contribute to system and process change activities as directed by the Manager.
- Work with Operations teams to identify and elevate issues and risks on inflight or future transitions to regional operations management.
- Assist in regular retrospectives or lessons learned, collate results, and feed in outputs to highlight and implement continuous improvement opportunities.
- Adhere to all relevant regulatory requirements, and demonstrate behaviors as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the center of our business and behaving with integrity.
- Understand your responsibilities relating to all regulatory and internal requirements, and proactively demonstrate compliance with these requirements and behaviors at all times.
- Take appropriate responsibility for legal entity management oversight to enable the effective response to regulatory enquiry and challenge.
- Oversee and contribute to the ongoing maintenance and fostering of a healthy culture.
- Any other duties as is reasonably requested.
- Under the guidance of the Manager, make measurable progress against the development framework.
- Commit to and demonstrate progress towards professional qualifications.
- Seek to further develop an understanding of Insurance business.
- Maintain documented evidence of progression towards achieving annual appraisal objectives.
- Knows and has experience in Insurance in Operations, WFM, Agile, Project management, Continuous improvement/lean six sigma.
- Good verbal and written communication skills.
- Good MS Office skills such as Excel and Powerpoint.
- Experience of working to varying and tight deadlines.
- Ability to work independently.
- Ability to work in collaboration with a diverse set of teams and cultures.
- Experience in working with shared services environment and teams.
- Ability to work independently and use their own initiative.
- Strong analytical and problem-solving skills.
- Excellent collaboration and stakeholder management and relationship building skills.
- Strong analytical skills required.
- Fluent in a European Language (German, French, Dutch, Italian, Spanish).
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