European Operations Specialist

il y a 2 semaines


Paris, Île-de-France Liberty Specialty Markets Temps plein
Job Title: European Operations Specialist

Location: UK or one of our European office locations (Netherlands, Germany, Italy, Spain, France)

About the Role

We are seeking a highly skilled European Operations Specialist to join our team at Liberty Specialty Markets. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our European business.

Key Responsibilities
  • Monitor and implement KPIs (onshore and offshore) to improve customer satisfaction, in collaboration with the Control Office of Operations, LSM Europe.
  • Assist in the extraction, oversight, and monitoring of unprocessed premium data from branch reports and submit to Finance and Operations on a monthly basis.
  • Investigate and respond promptly to data quality issues, taking corrective actions in a timely manner.
  • Work with business processing analysts and local teams to maintain effective documentation and training materials.
  • Manage the oversight and ensure timely response to requests for information related to policy processing and issuance questions – onshore and offshore.
  • Participate actively in team meetings, sharing relevant information with colleagues and contributing positively to the team's objectives.
Requirements
  • Strong understanding of Insurance in Operations, WFM, Agile, Project management, and Continuous improvement/lean six sigma.
  • Excellent MS Office skills, including Excel and PowerPoint.
  • Fluency in a European language (German, French, Dutch, Italian, Spanish).
  • A supportive culture that promotes a healthy work-life balance and flexible working arrangements.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional development and growth. If you are a motivated and experienced European Operations Specialist looking for a new challenge, please apply today.



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