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Life Safety and Guest Services Ambassador

Il y a 2 mois

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**Job Summary**

As a Life Safety and Guest Services Ambassador at the Novotel Goa Resort and Spa, you will be responsible for providing exceptional guest services and ensuring the safety and well-being of our guests.

**Key Responsibilities:**

  • Provide prompt, efficient, and courteous services to guests, members, and visitors, ensuring a high level of satisfaction and loyalty.
  • Report any repairs and maintenance problems to the relevant departments, ensuring that all facilities and equipment are in good working order.
  • Familiarize yourself with all resort facilities, activities, equipment, services, and other pertinent information to provide guests with accurate and helpful information.
  • Be knowledgeable about all hotel facilities and services, promoting and selling them to guests to enhance their stay.
  • Ensure that guests have ample supply of amenities, towels, linen, and other essential items.
  • Follow hotel procedures for pool towel issue and retrieval, maintaining a high level of efficiency and organization.
  • Liaise with inter-facing departments such as Laundry, Housekeeping, and Engineering to provide exceptional service and ensure seamless operations.

**Requirements:**

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of safety and emergency procedures.
  • Ability to work independently and as part of a team.