Guest Services Ambassador
il y a 3 semaines
At Accor, we're passionate about delivering exceptional guest experiences that leave a lasting impression. As a Guest Services Agent, you'll be the face of our hotel, ensuring every guest feels welcome and valued.
Key Responsibilities:- Provide warm and personalized service to guests, creating a memorable experience from check-in to check-out.
- Ensure seamless guest transactions, including check-ins, check-outs, and room assignments.
- Collaborate with the Front Office team to maintain a high level of service quality and efficiency.
- Brief guests on hotel amenities and services, promoting a positive experience.
- Manage guest complaints and issues, resolving them promptly and professionally.
- Previous experience in a Front Office or Reception role, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with a warm and approachable demeanor.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple guests.
- Proficiency in handling cash and credit transactions, as well as operating hotel systems and software.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
- A competitive salary and benefits package, including meal allowances and paid parking.
- Opportunities for career growth and professional development within Accor.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- Access to Accor's Employee Assistance Program, providing support for work-life balance and personal well-being.
We're committed to diversity and inclusion, and welcome applications from candidates of all backgrounds. If you're passionate about delivering exceptional guest experiences and have a strong work ethic, we'd love to hear from you
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