Guest Services Ambassador

il y a 3 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Unlock a World of Opportunities

At Accor, we're passionate about delivering exceptional guest experiences that leave a lasting impression. As a Guest Services Agent, you'll be the face of our hotel, ensuring every guest feels welcome and valued.

Key Responsibilities:
  • Provide warm and personalized service to guests, creating a memorable experience from check-in to check-out.
  • Ensure seamless guest transactions, including check-ins, check-outs, and room assignments.
  • Collaborate with the Front Office team to maintain a high level of service quality and efficiency.
  • Brief guests on hotel amenities and services, promoting a positive experience.
  • Manage guest complaints and issues, resolving them promptly and professionally.
Requirements:
  • Previous experience in a Front Office or Reception role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with a warm and approachable demeanor.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple guests.
  • Proficiency in handling cash and credit transactions, as well as operating hotel systems and software.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
  • A competitive salary and benefits package, including meal allowances and paid parking.
  • Opportunities for career growth and professional development within Accor.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to Accor's Employee Assistance Program, providing support for work-life balance and personal well-being.

We're committed to diversity and inclusion, and welcome applications from candidates of all backgrounds. If you're passionate about delivering exceptional guest experiences and have a strong work ethic, we'd love to hear from you


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