Senior Technical Support Specialist
il y a 2 semaines
At Distech Controls, we're seeking a highly skilled Senior Support Analyst to join our team. As a key member of our Technical Support team, you will be responsible for providing exceptional technical support services to our customers.
Key Responsibilities:- Respond to technical questions from customers pertaining to the use of Distech Controls controllers, solutions, and control systems network management software.
- Update the customer database (CRM) and log internal notes following all customer email/phone interactions.
- Contribute to the improvement of available tools and internal processes used by the support team.
- Provide field support, if required.
- University degree, College diploma (DEC), or a minimum of 5-8 years of relevant experience in technical support, IT, HVAC, or controls.
- Relevant experience in the installation of Building Automation Systems (BAS).
- Customer Service oriented.
We offer a competitive salary and benefits package, including annual performance bonus, group insurance, and retirement plan. You will also enjoy ~5 floating days and 3 weeks' vacation (prorated) from year one. If you're passionate about delivering exceptional customer service and have a strong background in technical support, we encourage you to apply for this exciting opportunity.
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