Sales Operations Manager

il y a 7 jours


Drancy, Île-de-France Hitachi Vantara Corporation Temps plein
Job Description

As a Sales Manager at Hitachi Vantara Corporation, you will be responsible for leading the Sales Administration global function and overseeing the Order-to-Cash (O2C) process from a technical perspective. This includes collaborating with business E2E process owners and functional departments to implement standard O2C processes, ensuring compliance with corporate policies and regulatory guidelines, and driving innovation and implementation of new technologies to improve the O2C process.

Key Responsibilities:
  • Define and own the O2C process from a technical perspective, including customer EDI, at the global and enterprise level.
  • Collaborate with business E2E process owners and functional departments to implement standard O2C processes.
  • Work closely with E2E process owners, sales leaders, and major stakeholders to ensure the process definition is aligned with the enterprise vision.
  • Ensure compliance with corporate policies, regulatory guidelines, and internal controls for concerned countries.
  • Act as an expert and focal point for the development and enhancement of the O2C solution and provide support to local super-users/stakeholders on crucial functionalities and/or issues.
Requirements:
  • Ensure the timely and accurate delivery of O2C Operations to internal customers.
  • Ensure that adequate and updated process documentation exists and is used.
  • Handle queries and escalations, respond to critical vendor and internal customer inquiries.
  • Drive innovation and implementation of new technologies to improve the O2C process.
  • Drive standardization and harmonization of O2C processes.

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