Assistant Front Office Manager
il y a 4 jours
Dans le cadre de notre expansion, nous recherchons un Assistant Front Office Manager pour rejoindre notre équipe à l'hôtel de Berri, un Luxury Collection Hotel.
Responsabilités- Accueillir et enregistrer les clients de l'hôtel, effectuer les formalités administratives
- Gérer les réservations, prendre les appels téléphoniques et répondre aux demandes des clients
- Superviser les opérations liées à l'arrivée et au départ des clients, veiller à leur satisfaction
- Coordonner le travail des équipes de réception, former et encadrer le personnel
- Assurer la coordination avec les autres services de l'hôtel (restauration, étages, maintenance)
- Effectuer les tâches de facturation, d'encaissement et de clôture de caisse
- Assurer la prise en charge des réclamations et trouver des solutions appropriées
- Participer à l'élaboration et à la mise en place de la politique qualité de l'établissement
- Assister la Front Office Manager dans ses tâches
- Bac +2 dans le domaine de l'hôtellerie / restauration
- Expérience d'au moins 1 à 3 ans dans un poste similaire
- Excellente présentation et aisance relationnelle
- Capacité à gérer les problèmes et à prendre des décisions rapidement
- Maîtrise des outils informatiques spécifiques à la réception
- Excellentes compétences en communication verbale et écrite
- Sens de l'organisation et gestion du temps efficace
- Esprit d'équipe et capacité à travailler sous pression
- Connaissances des procédures et des normes de l'industrie hôtelière
Dokhan Luxury Hotels est un groupe hôtelier de luxe qui propose des expériences uniques et personnalisées à ses clients. Nous sommes à la recherche d'un candidat motivé et compétent pour rejoindre notre équipe et contribuer à notre succès.
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