Technical Support Specialist

il y a 2 semaines


Paris, Île-de-France Datadog Temps plein

Key Responsibilities:

As a Technical Support Engineer at Datadog, you will be responsible for engaging with customers via multiple channels to identify and resolve technical support requests. This includes reproducing technical issues, diving into Datadog's 600+ integrations, and becoming demo certified to lead three-pillar demos to customers. Additionally, you will participate in product conversations with internal teams based on feedback from client interactions and train as a highly knowledgeable specialist in one or more Datadog product area(s).

Requirements:

  • 2+ years of experience in multi-channel technical support at a SaaS company
  • Experience using Zendesk, Jira, Confluence, or similar software
  • Engineer with previous technical troubleshooting and/or programming experience
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • Critical thinker who defaults to a client-centric approach
  • Effective written and verbal communicator
  • Tinkerer with some programming experience and a basic knowledge of Linux
  • Able to work a rotating schedule that requires weekend availability

What We Offer:

  • Generous and competitive global benefits
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Continuous career development and pathing opportunities
  • Product training to develop an in-depth understanding of our product and space
  • Best in breed onboarding
  • Internal mentor and buddy program cross-departmentally
  • Friendly and inclusive workplace culture

About Datadog:

Datadog is a global SaaS business delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth.


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