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Lead Engagement Strategist
Il y a 3 mois
The Senior Engagement Manager is responsible for ensuring the timely and budget-conscious delivery of defined solution scopes to achieve the desired outcomes for clients. This role necessitates adherence to ServiceNow's leading practice methodology, NowCreate, while collaborating closely with the customer project team and any involved partners. Governance must be maintained to secure team member support throughout the project, including effective risk and issue management.
Key Responsibilities:- Guide the delivery team throughout the engagement, often partnering with a service provider.
- Oversee engagement governance, timelines, scope, risk management, resource allocation, reporting, and financial oversight.
- Collaborate with the Sales Account Team, partners, and clients to comprehend the engagement's context, including challenges and value delivery.
- Align deliverables with client goals and expectations.
- Utilize expertise from the Now Create methodology to enhance engagement delivery and promote long-term client success.
- Act as the primary contact to foster collaboration and secure client agreement on proposed solutions.
- Mentor team members from Customer Outcomes or partner organizations to ensure achievement of engagement deliverables and client satisfaction.
- Lead teams through large, complex engagements, often in conjunction with service partners.
- Identify discrepancies between actual performance and planned objectives, proposing solutions and driving resolutions.
- 8+ years of progressive experience within a professional services organization or equivalent education/experience.
- Willingness to travel up to 50%.
- Expertise in the SaaS industry.
- Ability to manage projects independently with creativity.
- Proven success in navigating complex issues through analysis and resolution.
- Experience in collaborative work environments.
- ServiceNow certifications relevant to aligned workflows.
ServiceNow is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
At ServiceNow, we prioritize flexibility and trust in our distributed work environment.
For positions requiring access to technical data subject to export control regulations, ServiceNow may need to obtain export licensing approval from the U.S. Government for certain individuals. Employment is contingent upon obtaining any necessary export licenses or approvals.
