Learning & Development Specialist

Il y a 2 mois


Valenciennes, Hauts-de-France Lyreco Group Temps plein
About the Role

We are seeking a highly skilled Learning & Development Specialist to join our team at Lyreco Group. As a key member of our organization, you will play a crucial role in empowering our Customer Care teams through training management and creation.

Key Responsibilities
  • Design and develop engaging e-learning modules focused on processes, tools, and soft skills for Customer Care teams, utilizing Articulate.
  • Develop and maintain best practices documentation and other process/tools implementation documents.
  • Translate business processes into training/e-learning modules, creating easy-to-follow storylines.
  • Manage the translation process for all training materials, using automatic translations (DeepL) and translation agencies.
  • Manage the LMS system (Workday) for training, including necessary training materials updates, training assignments, and usage metrics.
  • Apply different learning styles needs and accessibility features into the training.
  • Support training adoption and feedback process.
  • Support onboarding and upskilling programs within the local Customer Care teams.
  • Support F2F and online trainings and workshops both as a facilitator and for scenarios preparation.
  • Cooperate with external agencies and suppliers.
  • Support budgeting for trainings and workshops.
Requirements
  • Facilitation or training certification (nice to have).
  • LMS certification (nice to have).
Desired Skills and Experience
  • Fluent in English and ability to work effectively and collaboratively in a multi-cultural environment.
  • Minimum 2 years experience working within Customer Care, with a very good understanding of agent and customer experience.
  • Great coordination and time management skills.
  • Solid business needs understanding and ability to translate processes into engaging e-learning.
Personal Characteristics
  • Ability to build strong relationships and communicate effectively with internal and external stakeholders, both orally and in writing.
  • Excellent meeting, workshop, and conference facilitation skills, with proven knowledge of how to foster attendee participation and collaboration in small and large groups.
  • Ability to quickly learn, understand, and apply new technologies.
  • Positive, can-do attitude with the ability to succeed in a fast-paced work environment.
  • Understanding of different learning styles and needs.
Why Join Us
  • A full-time job in a dynamic, passionate, international team.
  • Competitive salary.
  • Benefit system.
  • Hybrid work model.


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