Training Content Specialist
il y a 4 semaines
As a key member of our team, you will play a crucial role in supporting the development and delivery of training programs for our Customer Care teams.
Main Responsibilities:- Design and create engaging e-learning modules focused on processes, tools, and soft skills for Customer Care teams.
- Develop and maintain best practices documentation and other process/tools implementation documents.
- Translate business processes into training/e-learning modules, creating easy-to-follow storylines.
- Manage the translation process for all training materials, using automatic translations and translation agencies.
- Oversee the LMS system for training, including necessary updates, assignments, and usage metrics.
- Apply different learning styles and accessibility features to training.
- Support training adoption and feedback processes.
- Support onboarding and upskilling programs within local Customer Care teams.
- Support F2F and online trainings and workshops as a facilitator and scenario preparer.
- Collaborate with external agencies and suppliers.
- Support budgeting for trainings and workshops.
- Facilitation or training certification (nice to have).
- LMS certification (nice to have).
- A full-time job in a dynamic, passionate, international team.
- Competitive salary.
- Benefit system.
- Hybrid work model.
- Work in a modern office in Gdansk, Poland.
If you're interested in this role and believe you have the skills and experience we're looking for, please apply with your CV in English.
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