Training Content Specialist

il y a 4 semaines


Valenciennes, Hauts-de-France Lyreco Group Temps plein
{"title": "Customer Care Training Specialist", "description": "Empower Our Customer Care Teams

As a key member of our team, you will play a crucial role in supporting the development and delivery of training programs for our Customer Care teams.

Main Responsibilities:
  • Design and create engaging e-learning modules focused on processes, tools, and soft skills for Customer Care teams.
  • Develop and maintain best practices documentation and other process/tools implementation documents.
  • Translate business processes into training/e-learning modules, creating easy-to-follow storylines.
  • Manage the translation process for all training materials, using automatic translations and translation agencies.
  • Oversee the LMS system for training, including necessary updates, assignments, and usage metrics.
  • Apply different learning styles and accessibility features to training.
  • Support training adoption and feedback processes.
  • Support onboarding and upskilling programs within local Customer Care teams.
  • Support F2F and online trainings and workshops as a facilitator and scenario preparer.
  • Collaborate with external agencies and suppliers.
  • Support budgeting for trainings and workshops.
Requirements:
  • Facilitation or training certification (nice to have).
  • LMS certification (nice to have).
What We Offer:
  • A full-time job in a dynamic, passionate, international team.
  • Competitive salary.
  • Benefit system.
  • Hybrid work model.
  • Work in a modern office in Gdansk, Poland.

If you're interested in this role and believe you have the skills and experience we're looking for, please apply with your CV in English.

", "lang_code": "en-US"}

  • Valenciennes, Hauts-de-France Lyreco Group Temps plein

    About the Role:We are seeking a highly skilled Content Strategist to join our team at Lyreco Group. As a Content Strategist, you will be responsible for developing high-quality articles and content for our knowledge base, working closely with our Customer Care teams and customers.Main Responsibilities:Create and update existing customer-facing knowledge...

  • Content Developer

    il y a 7 jours


    Valenciennes, Hauts-de-France Lyreco Group Temps plein

    Job Title: Knowledge AuthorAbout the Role:We are seeking a skilled Knowledge Author to join our team at Lyreco Group. As a Knowledge Author, you will be responsible for developing high-quality articles and content for our knowledge base, working closely with our Customer Care teams and customers to deliver clear and concise information.Main...


  • Valenciennes, Hauts-de-France Lyreco Group Temps plein

    About the RoleWe are seeking a highly skilled Learning & Development Expert to join our team at Lyreco Group. As a key member of our Customer Care team, you will play a crucial role in empowering our agents with the knowledge and skills they need to deliver exceptional customer experiences.Key ResponsibilitiesDesign and Development of E-Learning Content:...


  • Valenciennes, Hauts-de-France Lyreco Group Temps plein

    Lyreco Group is seeking a passionate and skilled E-Learning Specialist to join our dynamic team. In this role, you will play a vital part in empowering our Customer Care teams through the creation and delivery of engaging training programs. As an E-Learning Specialist, you will be responsible for developing and maintaining e-learning modules that focus on...


  • Valenciennes, Hauts-de-France Lyreco Group Temps plein

    Lyreco Group is seeking a talented and passionate Knowledge Author (Service Content) to join our dynamic team. In this role, you will play a vital part in crafting high-quality content that empowers both our customer care teams and our valued customers. As a Knowledge Author, you will be responsible for developing, auditing, and maintaining a comprehensive...


  • Valenciennes, Hauts-de-France Lyreco Group Temps plein

    About the RoleWe are seeking a highly skilled Learning & Development Specialist to join our team at Lyreco Group. As a key member of our organization, you will play a crucial role in empowering our Customer Care teams through effective training management and creation.Key ResponsibilitiesDesign and develop engaging e-learning modules focused on processes,...


  • Valenciennes, Hauts-de-France Lyreco Group Temps plein

    About the RoleWe are seeking a highly skilled Learning & Development Specialist to join our team at Lyreco Group. As a key member of our organization, you will play a crucial role in empowering our Customer Care teams through training management and creation.Key ResponsibilitiesDesign and develop engaging e-learning modules focused on processes, tools, and...

  • L&D Strategist

    il y a 2 semaines


    Valenciennes, Hauts-de-France Alstom Temps plein

    Define the Architecture of Train SetsWe are seeking a skilled professional to join our team at Alstom, a leading player in the transport industry. As a key member of our organization, you will be responsible for defining the architecture of our train sets, including seating arrangements and equipment layout.Key Responsibilities:Develop and implement...

  • L&D Strategist

    il y a 2 semaines


    Valenciennes, Hauts-de-France Alstom Temps plein

    Define the Architecture of Train SetsWe are seeking a skilled professional to define the architecture of our train sets, including seating arrangements and equipment layout. This role requires strong interpersonal skills and the ability to work in a matrix, multi-site, and international organization.Key Responsibilities:Develop and implement training...

  • L&D Strategist

    il y a 3 semaines


    Valenciennes, Hauts-de-France ALSTOM Temps plein

    Define the Architecture of Train SetsWe are seeking a skilled professional to define the architecture of our train sets, including seating arrangements and equipment layout. This role requires strong interpersonal skills and the ability to work effectively in a matrix, multi-site, and international organization.Key Responsibilities:Develop and implement a...

  • L&D Strategist

    il y a 2 semaines


    Valenciennes, Hauts-de-France Alstom Temps plein

    Define the Architecture of Train SetsWe are seeking a skilled professional to join our team at Alstom, a leading player in the transport industry. As a key member of our organization, you will be responsible for defining the architecture of our train sets, including seating arrangements and equipment layout.Key Responsibilities:Develop and implement...


  • Valenciennes, Hauts-de-France Lyreco Temps plein

    Join Lyreco as a Commercial and Marketing SpecialistLyreco, a leading international company, is seeking a Commercial and Marketing Specialist to join its team in Valenciennes, France. As a key member of the Sales and Marketing department, you will be responsible for developing and implementing sales strategies to drive business growth and customer...


  • Valenciennes, Hauts-de-France Lyreco Temps plein

    Join Lyreco as a Commercial Marketing SpecialistLyreco, a leading international company, is seeking a Commercial Marketing Specialist to join its team in Valenciennes, France. As a key member of the Sales and Marketing department, you will be responsible for developing and implementing marketing strategies to drive sales growth and customer satisfaction.Key...

  • Boulanger/Boulangère H/F

    il y a 4 semaines


    Valenciennes, Hauts-de-France Boulangerie Louise Temps plein

    {"title": "Job Description", "content": "Boulangerie Louise is a committed brand in the TERACT network, a pioneering network of brands and trademarks driven by a shared commitment to making nature accessible to everyone.We are seeking a Boulanger H/F at our Valenciennes location.Your main mission will be to produce traditional bread and specialty bread, as...


  • Valenciennes, Hauts-de-France Lyreco Group Temps plein

    Job Title: Learning & Development SpecialistAs a key member of our team, you will play a crucial role in empowering our Customer Care teams by supporting training management and creation.Main Responsibilities:Design and develop engaging e-learning modules focused on processes, tools, and soft skills for Customer Care teams, using Articulate.Create and...

  • Acheteur Confirme

    il y a 2 semaines


    Valenciennes, Hauts-de-France ADSEARCH Temps plein

    {"title": "Acheteur Confirme", "subtitle": "Rejoignez notre équipe de spécialistes achats", "content": "Adsearch, cabinet de recrutement spécialisé, recherche un Acheteur Confirme pour rejoindre son équipe de spécialistes achats.Vos missions :Gérer le processus dachat pour les fournitures et la sous-traitance : sourcing, négociation,...


  • Valenciennes, Hauts-de-France CENTRE HOSPITALIER DE VALENCIENNES Temps plein

    Job DescriptionJob Title: Nurse Specialist in Neonatal CareJob Summary:We are seeking a highly skilled and experienced Nurse Specialist in Neonatal Care to join our team at the Centre Hospitalier de Valenciennes. The successful candidate will be responsible for providing high-quality care to newborns and their families in our maternity unit.Key...


  • Valenciennes, Hauts-de-France RH VENTURE Temps plein

    About the RoleWe are seeking a highly skilled Business Process Innovation Specialist to join our team at RH'Venture. As a key member of our organization, you will be responsible for driving process improvements and operational excellence across our client's sites.The ideal candidate will have a strong background in process improvement, with experience in...


  • Valenciennes, Hauts-de-France CENTRE HOSPITALIER DE VALENCIENNES Temps plein

    Job SummaryCentre Hospitalier de Valenciennes is seeking a skilled and compassionate Nurse Specialist in Elderly Care to join our team. As a key member of our healthcare team, you will be responsible for providing high-quality care to our elderly patients.Key ResponsibilitiesDevelop and implement care plans for elderly patients, taking into account their...

  • Vendeur Multimédia H/F

    il y a 3 semaines


    Valenciennes, Hauts-de-France JOB LINK LILLE Temps plein

    {"title": "Vendeur Multimédia H/F", "content": "Vous rejoignez l'équipe de JOB LINK LILLE, spécialiste du recrutement CDD, CDI et intérim, pour occuper le poste de Vendeur Multimédia H/F.Vous serez rattaché au département des produits techniques et vos missions consistent à :Accueillir, conseiller et accompagner les clients vers les produits les...