CDI - CRM Campaign Manager (F/H) - Sephora

il y a 3 semaines


NeuillysurSeine, Île-de-France Sephora Temps plein
About the Role

We are seeking a highly skilled CRM Campaign Manager to join our Client Marketing team at Sephora. As a key member of our team, you will be responsible for supporting countries in the definition, implementation, and analysis of their CRM plan.

Key Responsibilities
  • Support a group of countries within the EME region with the definition of their CRM Plan, campaign implementation, performance analysis, and recommendations.
  • Manage a team of CRM campaign specialists and provide guidance on campaign setup and performance analysis.
  • Improve CRM performance by analyzing KPIs, identifying best practices, and proposing recommendations to enhance customer experience.
  • Contribute to the development of a seamless and personalized experience for customers through our communication channels.
  • Manage all projects related to reporting and performance follow-up, working closely with the Data team to ensure accurate and timely reporting.
Requirements
  • Proven experience in CRM campaign management, with a strong understanding of direct marketing campaigns and Adobe Campaign.
  • Excellent analytical and problem-solving skills, with the ability to identify areas for improvement and propose recommendations.
  • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
  • Ability to prioritize tasks and manage multiple projects simultaneously, with a focus on delivering high-quality results.


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