CDI - CRM Campaign Manager (F/H)

il y a 2 semaines


NeuillysurSeine, Île-de-France Sephora Temps plein
About the Role

We are seeking a highly skilled CRM Campaign Manager to join our Client Marketing team at Sephora. As a key member of our team, you will be responsible for supporting countries in the definition, implementation, and analysis of their CRM plan.

Key Responsibilities
  • Implement and analyze direct marketing campaigns on a group of countries to maximize the relevance and performance of the animation plan.
  • Support a group of countries within the EME region with the definition of their CRM Plan, campaign implementation, performance analysis, and recommendations.
  • Manage 2 CRM campaign specialists and improve our CRM performance by analyzing KPIs, identifying best practices, and sharing recommendations.
  • Setup the animation plan for a group of countries, oversee the setup of multi-channel campaigns, and realize reports on CRM campaign performance.
  • Optimize our CRM performances by analyzing KPIs indicators, identifying optimization opportunities, and proposing accurate recommendations.
  • Contribute to enhance greater customer experience by proposing a seamless and personalized experience for our customers within our communication.
  • Manage all projects related to reporting and performance follow-up, working hand in hand with the Data team.
Requirements
  • Proven experience in CRM campaign management, with a focus on direct marketing and performance analysis.
  • Strong analytical and problem-solving skills, with the ability to identify optimization opportunities and propose recommendations.
  • Excellent communication and project management skills, with the ability to work effectively with cross-functional teams.
  • Proficiency in Adobe Campaign V7 and data analysis tools.
What We Offer

At Sephora, we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the EXTRAORDINARY in each of us.



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