CDI - CRM Campaign Manager (F/H) - Sephora

il y a 2 semaines


NeuillysurSeine, Île-de-France Sephora Temps plein
About the Role

We are seeking a highly skilled CRM Campaign Manager to join our Client Marketing team at Sephora. As a key member of our Campaign Management team, you will play a crucial role in supporting countries in the definition, implementation, and analysis of their CRM plan.

Key Responsibilities
  • Support a group of countries within the EME region in defining their CRM Plan, implementing campaigns in Adobe Campaign, analyzing performance, and providing recommendations.
  • Manage a team of 2 CRM campaign specialists, ensuring they have the necessary tools and support to excel in their roles.
  • Improve CRM performance by analyzing KPIs, identifying best practices, and sharing knowledge with the team and countries.
What You Will Achieve
  • Setup and implement multi-channel campaigns (email/SMS/push/print) on Adobe Campaign V7, ensuring seamless execution and follow-up.
  • Realize reports on CRM campaign performance, propose recommendations to improve animation plan performance, and present findings to countries.
  • Optimize CRM performances by analyzing KPIs, identifying areas for improvement, and implementing changes.
  • Contribute to enhancing customer experience by proposing personalized and seamless communication.
Requirements
  • Proven experience in CRM campaign management, with a strong understanding of Adobe Campaign V7.
  • Excellent analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes.
  • Strong communication and leadership skills, with the ability to manage a team and collaborate with countries.


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