Client Support Specialist

il y a 2 semaines

Paris, Île-de-France mediCAD Hectec Temps plein
Mission

As a Client Support Specialist at mediCAD Hectec GmbH, you will be part of a dynamic and rapidly expanding company that leads the market in medical software development. Your primary goal will be to deliver exceptional customer support and technical assistance to our French-speaking customers, ensuring their satisfaction and loyalty.

Responsibilities
  • You will work independently, collaborating with various departments to achieve goals and objectives.
  • Strong involvement with French and Francophone customers, especially in coordination with the Sales Director France based in Paris.
  • You will be responsible for executing training sessions and installations with end customers, particularly French-speaking ones.
  • Installation and training on our planning software remotely or on-site at the end customer.
  • Processing technical customer requests and maintaining customer contacts in our CRM system.
  • Helping customers remotely with their software usage issues.
  • Carrying out on-site or remote training on the entire range of our mediCAD products with support from the Product Managers.
  • Connecting our software to the institution's picture archive systems (PACS) and documenting customer-specific data in our CRM and FAQ system.
  • Actively communicating with our customers to ensure optimal customer service by periodically monitoring the level of satisfaction of existing customers.
  • Contributing to the creation of information support for our worldwide customer service and better meeting the needs of our customers and communicating with the Quality and Development departments.
Requirements
  • You have completed training in computer systems management or hold a degree in computer science.
  • Benefit from agile working in the digital products field.
  • Analytical, constructive, and proactive approach, assertiveness in presentation, and strong communication skills are necessary.
  • Advanced knowledge in computer systems management (Windows Server).
  • Advanced knowledge in DB (SQL Server environment).
  • Basic knowledge in IP network technology.
  • Very good day-to-day management of MS Office applications and CRM Dynamics.
  • Customer-oriented (sense of service and customer relationship).
  • Strong communication skills and assertiveness.
  • Must be autonomous and thorough since full-time home office. Auto training is part of the job.
  • English speaking is mandatory.
  • German speaking would be an advantage.
  • Aptitude for the medical environment would be an advantage.
Advantages
  • Customer Support Technician within Customer Support team (f/m).
  • German contract aligned with French legislation.
  • Workplace: Home office (preferably Paris region) and regular trips to customer sites (France and peripheral French-speaking areas mainly: Belgium, Luxembourg, Switzerland, Monaco mainly – other French-speaking countries possible from time to time).
  • Full-time job (40h per week).
  • Flexible working hours for a good work-life balance.
  • Varied, empowering activities within dedicated teams for motivating projects.
  • Intensive and regular internal training process, promotion of personal skills.
  • Development concept through professional training plans and periodic induction days, as well as annual employee and skills assessments.
  • Challenging and exciting work in the medical high-tech sector.
  • An above-average salary with a range of 32-36k€ brutto (depending on our experience).
  • Bonus of €200 brutto per training.
  • Annual bonus based on objective defined at the start of each year.

Together, we carry out projects aimed at increasing the productivity and satisfaction of our customers and partners in the context of global competition. We offer our employees innovative challenges in the constantly growing market of the digital medical technology sector.

Please send your application documents in English.

Since 1994, the mediCAD Hectec GmbH company has been dedicated to the development and marketing of software solutions for orthopedic and traumatological surgeons. The goal is to offer these practitioners efficient and reliable digital planning for their interventions on joints, within healthcare establishments (public hospitals, private clinics) as well as for surgeons in private practice.

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