Customer Service Ambassador
il y a 2 semaines
Located in the heart of Seattle's downtown, we are a historic landmark in the city. We are seeking a dynamic individual to join our team as a Full-Time Seasonal Phone Operator. If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced environment, we invite you to be part of our iconic hospitality legacy.
What is in it for you:
- $22.93 per hour
- Employee travel program offering discounted rates in Fairmont's and Accor worldwide
- Parking/Commuting Discounts
- Paid meal breaks with complimentary meals served in our Staff Dining room
- Learning programs through our Academies
- Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
- 401K Retirement plans with a 4% match for all colleagues.
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities
- Fun, elegant atmosphere with amazing colleagues
Key Responsibilities:
- Handle incoming calls, assist with inquiries, and route calls to the appropriate departments.
- Consistently offering friendly, professional, and proactive guest service over the phone and through text messaging
- Take ownership of each call, respond to requests and answer questions while providing exceptional service
- Handle and distribute faxes, voice messages and written messages for internal and external guests
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through amenities and services
- Promote our loyalty program
Qualifications:
- Service focused personality is essential and previous experience working in a guest-service position is preferred
- Computer savvy and working proficiency with Microsoft Office applications preferred
- Written, verbal, and comprehensive fluency in English; additional languages are an asset
- Ability to work well under pressure in a fast-paced environment
- Must hold valid authorization to work in the USA
- Availability to work evenings, weekends, and holidays
Our Commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We are an equal opportunity employer. All offers contingent on background check and E-Verify.
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