Customer Service Ambassador

il y a 2 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Be a Part of Our Iconic Hospitality Legacy

Located in the heart of Seattle's downtown, we are a historic landmark in the city. We are seeking a dynamic individual to join our team as a Full-Time Seasonal Phone Operator. If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced environment, we invite you to be part of our iconic hospitality legacy.


What is in it for you:



  • $22.93 per hour
  • Employee travel program offering discounted rates in Fairmont's and Accor worldwide
  • Parking/Commuting Discounts
  • Paid meal breaks with complimentary meals served in our Staff Dining room
  • Learning programs through our Academies
  • Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
  • 401K Retirement plans with a 4% match for all colleagues.
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Fun, elegant atmosphere with amazing colleagues

Key Responsibilities:



  • Handle incoming calls, assist with inquiries, and route calls to the appropriate departments.
  • Consistently offering friendly, professional, and proactive guest service over the phone and through text messaging
  • Take ownership of each call, respond to requests and answer questions while providing exceptional service
  • Handle and distribute faxes, voice messages and written messages for internal and external guests
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through amenities and services
  • Promote our loyalty program

Qualifications:



  • Service focused personality is essential and previous experience working in a guest-service position is preferred
  • Computer savvy and working proficiency with Microsoft Office applications preferred
  • Written, verbal, and comprehensive fluency in English; additional languages are an asset
  • Ability to work well under pressure in a fast-paced environment
  • Must hold valid authorization to work in the USA
  • Availability to work evenings, weekends, and holidays

Our Commitment to Diversity & Inclusion:


We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.


We are an equal opportunity employer. All offers contingent on background check and E-Verify.


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