Gaming Account Manager Specialist

il y a 2 semaines


Paris, Île-de-France INTERNATIONAL PEOPLE SOLUTIONS Temps plein
Job Opportunity

We are seeking a highly skilled Account Manager Specialist to join our team in the Gaming industry. As a key member of our team, you will be responsible for delivering exceptional customer support to our gaming clients, ensuring a positive experience with our services.

This role entails interacting with customers through multiple channels, addressing issues, answering inquiries, and providing support. The ideal candidate will possess a genuine passion for gaming, excellent communication skills, and the ability to thrive in a fast-paced, dynamic environment.

Key Responsibilities
  • Analyze customer data to identify trends and opportunities.
  • Maintain deep product knowledge to provide expert support.
  • Assist with setup and navigation of our services.
  • Upsell services and manage clients to targets.
  • Develop launch plans for new accounts.
  • Manage daily KPIs for clients.
  • Oversee accounts of publishers and advertisers.
  • Troubleshoot and offer technical assistance.
  • Collaborate across departments to meet customer needs.
  • Cultivate and maintain customer relationships.
Requirements
  • Strong communication skills with the ability to empathize with customers.
  • Passion for gaming and experience in the gaming industry.
  • Experience in customer support or a related field.
  • Familiarity with common customer support tools and platforms.
  • Ability to work both independently and in a team environment.
  • Excellent problem-solving skills and creative thinking for solutions.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with CRM and ticketing systems is a plus.
What We Offer
  • A collaborative and positive team environment.
  • Competitive compensation based on experience, with bonuses for on-time deliveries.
  • A personal improvement plan and on-the-job assistance.
  • Multiple workspaces and a creative, excellent environment onsite.

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