Support Specialist
il y a 1 jour
Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM). We empower business leaders with software, education, and an engaged community focused on product experience management.
Our MissionWe want our people to help us grow and to grow with us. That's why we do whatever it takes to equip our employees with everything they may need to make a tangible impact on themselves, the business, and the company.
Job DescriptionWe are looking for a Support Engineer to join our growing team in Nantes. The Support team members are based in Nantes, Boston, and Sydney and are part of the Product department.
Key Responsibilities- Investigate highly technical issues and requests from Akeneo clients and partners.
- Deliver fantastic support experiences to our customers.
- Dive deep into logs, code, infrastructure configurations, and any other relevant data to identify the root cause of the issues.
- Improve your skillset thanks to training and exposure to other programming languages featured in Akeneo products.
- Contribute to the ongoing success of the Support team and help your teammates grow their skills.
- 1-2 years of experience in application development or level 3 technical support.
- Good knowledge of PHP and comfort with SQL.
- Comfortable with Linux, VMs, and containerized applications.
- Fluent in English and able to communicate with native speakers at a professional level.
We offer a competitive package and complementary health insurance. Flexible working hours and a hybrid setup (up to 3-4 days per week working from home). 33 days paid leave if you are the second parent (instead of 28 days). Massage sessions offered regularly and at a reduced price. Choose between MacOS or Linux. Personal remote allowance to maximize your home office environment.
Professional DevelopmentWe provide a top-notch 8-week onboarding programme for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action, and support contacts for a smooth integration into the company.
Perks & DiscountsReceive a 50% discount on the transportation pass of your choice. Comité Social et Economique: advantages and deductions on cultural activities, entertainment, etc. Take advantage of our company crèche whether you need a nursery spot (subject to availability), emergency childcare, or care for Wednesdays and school vacations. Employee Volunteering program: give back to the community with two days per year dedicated to supporting the charities of your choice.
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