Technical Support Specialist

il y a 6 jours


Nantes, Pays de la Loire, France Lengow Temps plein
Technical Support Specialist

Lengow, a leading e-commerce platform, is seeking a skilled Technical Support Specialist to join our team. As a key member of our Support team, you will be responsible for providing technical assistance and solutions to customers encountering issues with our software.

Key Responsibilities:
  • Respond to technical support requests in a timely and accurate manner
  • Coordinate with developers to diagnose and resolve technical issues
  • Communicate with customers to provide solutions and enhancements
  • Manage emergency situations and coordinate client communication
  • Contribute to the creation and maintenance of technical documentation
Objectives:
  • Acquire in-depth knowledge of Lengow's products and services
  • Efficiently handle technical support requests autonomously
  • Receive positive feedback from customers regarding the quality and speed of technical support
  • Conduct phone meetings to discuss customer issues
  • Train new members of the technical support team
Requirements:
  • Fluency in English and French (Italian or German as a plus)
  • Deep analytical skills
  • Technical background with experience in problem-solving and log analysis
  • Knowledge of XML and JSON files, Postman, and APIs
  • Good communication and interpersonal skills
Benefits:
  • Ticket restaurant 8 euros by day
  • Malakoff Humanis Private insurance & Prevoyance
  • Hybrid remote policy
  • Flexible hours
  • Bike mileage allowances or 50% of transportation tickets
  • Remote allowances
  • Professional events and regular internal events


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