Technical Support Specialist

il y a 4 semaines


Nantes, Pays de la Loire, France Akeneo Temps plein

Akeneo Product Cloud Technical Support Specialist

Akeneo Product Cloud provides a versatile platform for overseeing product information and enhancing product interactions across multiple channels. We are seeking a committed Technical Support Specialist to become part of our team. In this role, you will be tasked with delivering technical support to our clients and partners, ensuring outstanding customer service.

Key Responsibilities:

  • Diagnose technical challenges and determine underlying issues
  • Work collaboratively with team members and clients to effectively resolve problems and improve customer satisfaction
  • Assist in refining product documentation and propose enhancements
  • Engage in on-call duties for urgent resolutions

Technical Environment:

  • Infrastructure: GCP, Docker, Kubernetes, PaaS
  • Back-end Technologies: PHP, Symfony, NodeJS
  • Operating Systems: Linux, Bash
  • Database Management: SQL, MySQL
  • Analytics Tools: Big Query, ElasticSearch
  • Monitoring Solutions: Datadog
  • Observability Tools: K9S
  • Collaboration Platforms: Jira, Notion

Required Qualifications:

A minimum of three years of experience in technical support or software development
Strong analytical skills and the ability to work in a team-oriented environment
Excellent communication abilities
Experience in dynamic or fast-paced settings is advantageous

What We Provide:

We offer a competitive compensation package, health benefits, flexible working hours, and paid time off. You will have access to professional growth opportunities, coaching sessions, and group training. Additionally, enjoy benefits such as subsidized meal cards, transportation allowances, and company-sponsored events. At Akeneo, we emphasize diversity and inclusion, fostering a safe and welcoming workplace for all employees.


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