Account Manager

il y a 21 heures


VélizyVillacoublay, Île-de-France Diebold Nixdorf Temps plein
Role Overview

As an Account Manager at Diebold Nixdorf, you will be responsible for driving customer loyalty, satisfaction, and sales growth for a portfolio of clients. You will have a deep understanding of our offerings and be able to present them to customers in a compelling way.

Key Responsibilities
  • Develop and execute account strategies to drive sales growth and customer satisfaction.
  • Manage influential stakeholders on each account to ensure successful relationships.
  • Create and detect business opportunities in line with established strategies and manage the sales cycle through to closing.
  • Unite the account team to meet customer needs and collaborate with external partners as needed.
  • Ensure customer satisfaction on a day-to-day basis to establish long-term relationships.
  • Keep customers informed of changes in offers and innovations.
  • Inform hierarchy of opportunities and complex, critical problems to find/recommend solutions.
  • Collaborate with Account Managers on international or national key accounts.
  • Contribute to the improvement of account management and traceability files.
  • Respect sales processes.
Working Relationships

Internal: Sales expert, finance, Sales Operations, deployment, and software project managers, Customer delivery managers

External: Partners, customers

Required Qualifications
  • Qualifications and training: Bac + 3 / Bac + 4 (bachelor's degree, business school)
  • Mastery of the sales cycle. Customer relations. Numerical skills. Good knowledge of IT tools (office automation and CRM), professional English.
  • Ability to analyze and summarize. Ability to federate. Enthusiastic. Ability to adapt. Good listening and interpersonal skills. Organized and rigorous. Stress management skills.
  • Desired experience in the segment: minimum of 5 years' successful experience managing key accounts.

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