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Front Desk Operations Supervisor
Il y a 3 mois
Job Number
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
The Front Desk Operations Supervisor plays a crucial role in ensuring a seamless guest experience. Responsibilities include assisting team members with resolving payment issues, ensuring guest satisfaction, and managing the check-in process by confirming reservations, assigning rooms, and issuing room keys. The supervisor will handle various payment methods, including room charges, cash, checks, debit, or credit, while setting up accurate accounts for each guest upon arrival.
Anticipating sold-out situations is essential, as is securing satisfactory alternative accommodations when necessary. The supervisor will block rooms in the system and identify specific requirements and requests from guests. Effective communication with departments such as Housekeeping and Bell Services is vital to address guest requests and issues promptly. Maintaining a log of shift activities and balancing cash drawers at the beginning and end of shifts are also key responsibilities.
In addition to operational duties, the supervisor will assist management in hiring, training, scheduling, and evaluating staff. They will serve as a role model and first point of contact for employee concerns, ensuring adherence to company policies and maintaining a professional appearance. The supervisor will also be responsible for reporting any accidents or unsafe conditions and completing necessary safety training.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of relevant experience.
Supervisory Experience: No prior supervisory experience required.
License or Certification: None required.
Marriott International is committed to fostering a diverse workforce and an inclusive culture. We uphold non-discrimination principles across all protected categories.
The Luxury Collection Hotels & Resorts, with a rich history and a portfolio of over 120 properties worldwide, promises authentic experiences that create lasting memories. Our legacy, rooted in over a century of hospitality excellence, continues to evolve to meet the expectations of luxury travelers.
Each hotel and resort is a unique representation of its locale, offering guests a gateway to the cultural treasures of the destination. If you have a passion for storytelling and a commitment to delivering personalized hospitality, this role may be the perfect fit for you. Be where you can excel, begin your journey, belong to a remarkable global team, and become your best self.
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