Front Desk Team Lead

il y a 3 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Front Desk Supervisor

At The Rimrock, we are committed to providing exceptional hospitality experiences for our guests and employees alike. As a Front Desk Supervisor, you will play a key role in ensuring the smooth operation of our front office team, providing top-notch guest service, and contributing to a positive and motivating team environment.

Key Responsibilities:
  • Welcome guests and visitors to the front lobby, record their information, and assign rooms based on their needs.
  • Provide professional, courteous, timely, and accurate guest service that exceeds expectations.
  • Train new staff members and provide ongoing feedback to ensure they meet hotel standards.
  • Help create a positive team environment by supporting, coaching, and motivating front office team members.
  • Coordinate solutions quickly when guests experience problems in their room, working with Housekeeping and/or service staff.
  • Serve as the escalation point for guest issues, handle concerns, and react quickly and professionally.
  • Coordinate with management to ensure smooth Front Office operations, problem-solve on the spot, and report technical issues in a timely manner.
  • Make arrangements for special requests, VIP accommodations, and distribute VIP lists to relevant departments.
  • Perform the duties of a Guest Services Agent and other tasks assigned by management as required.
Requirements:
  • 3 years of experience working at a hotel front desk.
  • 1 year of experience working at the supervisory level.
  • Availability to work a flexible schedule.
  • Comfortable using Microsoft Outlook, Excel, and Word.
  • Experience in Opera is an asset.
  • Responsible problem-solving skills.
  • Keen attention to detail, even under pressure.
  • Organized and able to complete multiple tasks simultaneously.
  • Proven leadership skills and a passion for coaching and developing a team.
What We Offer:
  • Complimentary meal in our staff cafeteria each shift.
  • Access to Employee Travel Program.
  • Discounts on hotel Food & Beverage, Spa, and Golf Memberships.

We value diversity and inclusion at The Rimrock and strive to create a welcoming environment for all employees. Our location in Banff National Park fosters a diverse workforce, and we encourage individuals from all backgrounds to apply.


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