Guest Relations Ambassador

il y a 6 jours

Paris, Île-de-France Accor Hotels Temps plein
Job Title: Guest Relations Executive

At Accor Hotels, we are committed to delivering exceptional guest experiences that exceed our guests' expectations. We are seeking a highly skilled and dedicated Guest Relations Executive to join our team at Fairmont Mumbai.

Key Responsibilities:
  • Guest Engagement: Develop and maintain strong relationships with our guests, anticipating their needs and providing personalized service to ensure a seamless and memorable stay.
  • Concierge Services: Assist guests with various requests, including restaurant reservations, transportation arrangements, and sightseeing recommendations, ensuring that their stay is both enjoyable and convenient.
  • Problem Resolution: Address guest concerns and complaints promptly and effectively, seeking solutions to ensure guest satisfaction and retention.
  • Guest Feedback: Solicit feedback from guests to gauge satisfaction levels and identify areas for improvement, actively seeking ways to enhance the guest experience.
  • Special Requests: Handle special requests from guests, such as arranging for special amenities or organizing celebrations, ensuring that all requests are fulfilled to the highest standards.
  • Communication: Maintain clear and open communication with guests, colleagues, and other departments to ensure seamless coordination and execution of guest requests.
  • Knowledge Sharing: Stay informed about hotel facilities, services, and local attractions to provide guests with accurate information and recommendations.
  • VIP Services: Provide VIP guests with personalized attention and amenities, ensuring that their experience at Fairmont Mumbai exceeds their expectations.
  • Administrative Tasks: Assist with administrative duties as needed, including maintaining guest records, handling correspondence, and processing guest payments.
Qualifications:
  • Previous experience in a guest-facing role within the hospitality industry is preferred.
  • Exceptional customer service skills with a genuine desire to create memorable experiences for guests.
  • Strong communication skills, both verbal and written, with fluency in English (additional languages are a plus).
  • Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
  • Excellent organizational skills and attention to detail, with the ability to multitask effectively.
  • Proficiency in using computer systems and hotel management software.
  • Flexibility to work various shifts, including weekends and holidays.

  • Guest Relation Ambassador

    Il y a 2 mois

    Paris, Île-de-France Club Med Temps plein

    Job SummaryAs a Guest Relation Agent at Club Med, you will be responsible for ensuring the well-being of our guests and building a trusting relationship with them. This role requires a high level of sociability, helpfulness, and attentiveness.Key ResponsibilitiesMonitor guest stays and ensure their loyalty through exceptional service.Respond to guest...

  • Guest Relations Ambassador

    il y a 6 jours

    Paris, Île-de-France Accor Hotels Temps plein

    Job SummaryWe are seeking a skilled Guest Relations Executive to join our team at Fairmont Mumbai. As a key member of our hospitality team, you will be responsible for ensuring that every guest enjoys a memorable and seamless stay with us.Key Responsibilities:Guest Engagement: Welcome guests warmly upon arrival, engage with them throughout their stay, and...

  • Guest Relations Ambassador

    il y a 4 semaines

    Paris, Île-de-France Royal Caribbean Group Temps plein

    Key ResponsibilitiesThe Guest Relations Officer is the face of our luxury brand, responsible for delivering exceptional and memorable experiences to our guests. As a key member of the Guest Relations Team, you will be the liaison between our guests and all Hotel and Marine Departments, proactively anticipating every guest's needs and expectations.Key...

  • Hotel Ambassador

    il y a 6 jours

    Paris, Île-de-France citizenM Temps plein

    About the RoleWe're looking for a dynamic and customer-focused individual to join our team as a Hotel Ambassador. As a champion multitasker, you'll be responsible for providing exceptional service to our guests, handling various tasks with ease, and being a true ambassador for our brand.As a Hotel Ambassador, you'll be the face of citizenM, ensuring that...

  • Guest Service Ambassador

    il y a 1 semaine

    Paris, Île-de-France Accor Hotels Temps plein

    Join Our Team as a Guest Service AssociateFairmont Hotels & Resorts is a renowned hospitality group with a rich history and a commitment to excellence. As a Guest Service Associate, you will play a vital role in delivering exceptional service and creating unforgettable experiences for our guests at Fairmont Mumbai.Key Responsibilities:Coordinate with...

  • Guest Relation Manager

    Il y a 2 mois

    Paris, Île-de-France Tunon Temps plein

    About the Role:We are seeking a highly skilled Guest Relation Manager to join our team at Tunon. As an ambassador of our hotel, you will be responsible for ensuring the comfort and well-being of our guests throughout their stay.Key Responsibilities:Establish and maintain relationships with guests, understanding their needs and preferences.Develop and...

  • Hotel Ambassador

    il y a 3 semaines

    Paris, Île-de-France citizenM hotels Temps plein

    About citizenMcitizenM is a hotel company that dares to be different. We're open-minded, with open hearts and global minds. We're looking for people who love people, that's how we make the world feel at home.Our CultureWe believe in making work fun. If you're having a great experience, so will our guests. We're proud to put hospitality back in the...

  • Villa Ambassador

    il y a 2 semaines

    Paris, Île-de-France Hyatt Hotels Corporation Temps plein

    Job Title: Villa AmbassadorAre you passionate about delivering exceptional guest experiences? Do you have a knack for providing personalized service in a fast-paced environment?About the Role:The Villa Ambassador is a key member of our Guest Services Team, responsible for attending to the needs of our villa guests. This role requires excellent communication...

  • Guest Service Ambassador

    il y a 2 semaines

    Paris, Île-de-France Hyatt Hotels Corporation Temps plein

    Job SummaryWe are seeking a highly skilled Guest Service Host to join our team at Hyatt Hotels Corporation. As a Guest Service Host, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide speedy, accurate, and efficient telephone and message service...

  • Hotel Ambassador

    il y a 2 semaines

    Paris, Île-de-France citizenM hotels Temps plein

    About citizenMcitizenM is a hotel company that dares to be different. We're open-minded, with open hearts and global minds. We're looking for people who love people, that's how we make the world feel at home.Our CultureWe believe in making work fun. If you're having a great experience, so will our guests. We're proud to put hospitality back in the...

  • Hotel Ambassador

    il y a 2 semaines

    Paris, Île-de-France citizenM hotels Temps plein

    About citizenMcitizenM is a hotel company that dares to be different. We're open-minded, with open hearts and global minds. We're looking for people who love people, that's how we make the world feel at home.Our CultureWe believe in making work fun. If you're having a great experience, so will our guests. We're proud to put hospitality back in the...

  • Service Ambassador

    Il y a 51 minutes

    Paris, Île-de-France Club Med Temps plein

    Job OpportunityWe are seeking a skilled and dedicated individual to join our team as a Service Ambassador at Club Med.About the RoleAs a Service Ambassador, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.Key ResponsibilitiesWelcoming guests and ensuring their service needs are...

  • Hotel Ambassador

    il y a 4 semaines

    Paris, Île-de-France citizenM hotels Temps plein

    About citizenMcitizenM is a hotel company that dares to be different in everything we do. We're open-minded, with open hearts and global minds. Looking for people who love people, that's how we make the world feel at home.Our CultureWe believe in making work fun. If you're having a great experience, so will our guests. We're proud to put hospitality back in...

  • Hotel Ambassador

    il y a 4 semaines

    Paris, Île-de-France citizenM hotels Temps plein

    Why Work with Us?We're shaking up the traditional hotel industry by putting hospitality back where it belongs - in the hearts of our guests. Our ambassadors are the face of citizenM, and we're looking for people who share our passion for delivering exceptional service.Your Typical DayAs a hotel ambassador, you'll be a jack-of-all-trades, handling everything...

  • Front Office Ambassador

    il y a 6 jours

    Paris, Île-de-France Accor Hotels Temps plein

    About the RoleThe Front Office Ambassador will be responsible for delivering exceptional guest experiences at our hotel. This includes providing personalized service, resolving guest complaints, and ensuring that all guest needs are met.Key ResponsibilitiesProvide exceptional service to guests, ensuring their stay is memorable and enjoyableTake ownership of...

  • Guest Relation Agent

    il y a 2 semaines

    Paris, Île-de-France Club Med Temps plein

    Job Title: Guest Relation AgentJob Summary:We are seeking a Guest Relation Agent to join our team at Club Med Resorts. As a Guest Relation Agent, you will be responsible for ensuring the well-being of our guests and providing exceptional customer service.Key Responsibilities:Monitor guest stays and ensure their satisfactionRespond to guest requests and...

  • Lobby Ambassador

    il y a 4 semaines

    Paris, Île-de-France Hyatt Hotels Corporation Temps plein

    Job SummaryWe are seeking a highly skilled Lobby Ambassador to join our team at Grand Hyatt Kuala Lumpur. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide personalized service to guests, responding to their...

  • Guest Relation Agent

    il y a 3 semaines

    Paris, Île-de-France Club Med Temps plein

    Job Title: Guest Relation AgentJob Summary:We are seeking a Guest Relation Agent to join our team at Club Med Resorts. As a Guest Relation Agent, you will be responsible for ensuring the well-being of our guests and providing exceptional customer service.Key Responsibilities:Monitor guest stays and ensure their satisfactionRespond to guest requests and...

  • Resort Ambassador

    il y a 5 jours

    Paris, Île-de-France Hyatt Hotels Corporation Temps plein

    Hyatt Hotels Corporation is seeking a Resort Ambassador to join our team. The successful candidate will be responsible for delivering exceptional guest services, greeting guests, and assisting them with transportation, dining, and entertainment requests. They will also use the Property Management System to aid in their job functions and have knowledge of...

  • Guest Relation Specialist

    il y a 3 semaines

    Paris, Île-de-France Tunon Temps plein

    Job Title: Guest RelationJob Summary:We are seeking a highly skilled and experienced Guest Relation professional to join our team at Tunon. As a Guest Relation, you will be responsible for providing exceptional customer service, ensuring a seamless and memorable experience for our guests.Key Responsibilities:Define and implement a personalized treatment for...