Guest Relations Ambassador
il y a 6 jours
At Accor Hotels, we are committed to delivering exceptional guest experiences that exceed our guests' expectations. We are seeking a highly skilled and dedicated Guest Relations Executive to join our team at Fairmont Mumbai.
Key Responsibilities:- Guest Engagement: Develop and maintain strong relationships with our guests, anticipating their needs and providing personalized service to ensure a seamless and memorable stay.
- Concierge Services: Assist guests with various requests, including restaurant reservations, transportation arrangements, and sightseeing recommendations, ensuring that their stay is both enjoyable and convenient.
- Problem Resolution: Address guest concerns and complaints promptly and effectively, seeking solutions to ensure guest satisfaction and retention.
- Guest Feedback: Solicit feedback from guests to gauge satisfaction levels and identify areas for improvement, actively seeking ways to enhance the guest experience.
- Special Requests: Handle special requests from guests, such as arranging for special amenities or organizing celebrations, ensuring that all requests are fulfilled to the highest standards.
- Communication: Maintain clear and open communication with guests, colleagues, and other departments to ensure seamless coordination and execution of guest requests.
- Knowledge Sharing: Stay informed about hotel facilities, services, and local attractions to provide guests with accurate information and recommendations.
- VIP Services: Provide VIP guests with personalized attention and amenities, ensuring that their experience at Fairmont Mumbai exceeds their expectations.
- Administrative Tasks: Assist with administrative duties as needed, including maintaining guest records, handling correspondence, and processing guest payments.
- Previous experience in a guest-facing role within the hospitality industry is preferred.
- Exceptional customer service skills with a genuine desire to create memorable experiences for guests.
- Strong communication skills, both verbal and written, with fluency in English (additional languages are a plus).
- Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
- Excellent organizational skills and attention to detail, with the ability to multitask effectively.
- Proficiency in using computer systems and hotel management software.
- Flexibility to work various shifts, including weekends and holidays.
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