Guest Relation Manager
Il y a 2 mois
About the Role:
We are seeking a highly skilled Guest Relation Manager to join our team at Tunon. As an ambassador of our hotel, you will be responsible for ensuring the comfort and well-being of our guests throughout their stay.
Key Responsibilities:
- Establish and maintain relationships with guests, understanding their needs and preferences.
- Develop and implement personalized service standards to exceed guest expectations.
- Collaborate with hotel departments to ensure seamless service delivery.
- Respond promptly to guest inquiries and resolve any issues that may arise.
- Contribute to the development of our hotel's spa services, enhancing the overall guest experience.
Requirements:
- Organizational skills, with the ability to multitask and prioritize tasks effectively.
- Fluency in English, with excellent communication and interpersonal skills.
- Previous experience in hotel reception or a related field, with a strong understanding of customer service principles.
- Discretion, tact, and a professional demeanor.
- Ability to work under pressure, managing stress and maintaining a positive attitude.
What We Offer:
As a Guest Relation Manager at Tunon, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting role.
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