Customer Success Operations Specialist
il y a 1 jour
We are seeking a highly skilled Customer Success Operations Specialist to join our team at Amadeus. As a key member of our Commercial Operations team, you will play a critical role in ensuring the effectiveness of our Customer Success Management platform, Totango.
Key Responsibilities- Oversee user provisioning, including adding and removing users, and assigning roles and permissions to ensure appropriate access levels.
- Configure and customize Totango platform according to the Customer Success Management requirements and processes.
- Manage data integrations with other systems and ensure data synchronization between Totango and integrated systems.
- Design and manage dashboards to provide insights into platform adoption among the CSMs in the regions.
- Develop and deliver training sessions to the end users when required.
- Minimum of 2 years using Customer Success Management (CSM) or Customer Relationship Management (CRM) portal (Totango, Gainsight, Salesforce, etc.)
- Technical proficiency, especially important for managing platform integrations and data security.
- Relevant experience in Customer Success or Customer Success Operations, platform administration, and a strong understanding of Customer Success metrics.
- Good knowledge of customer success strategies, principles, and best practices, along with a comprehensive understanding of business operations and departmental interactions.
- A complete rewards offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
- A truly global DNA, with a footprint, processes, and culture that reflect our global nature.
- Great opportunities to learn, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
- A caring environment, nurturing both a fulfilling career and personal and family life.
- A flexible working model, allowing employees to do their best work, wherever and however it works best for them.
- A diverse and inclusive community, committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
Amadeus is an equal opportunity employer, committed to fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
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