Customer Success Operations Specialist

il y a 1 jour


Nice, Provence-Alpes-Côte d'Azur, France Amadeus Temps plein
About the Role

We are seeking a highly skilled Customer Success Operations Specialist to join our team at Amadeus. As a key member of our Commercial Operations team, you will play a critical role in ensuring the effectiveness of our Customer Success Management platform, Totango.

Key Responsibilities
  • Oversee user provisioning, including adding and removing users, and assigning roles and permissions to ensure appropriate access levels.
  • Configure and customize Totango platform according to the Customer Success Management requirements and processes.
  • Manage data integrations with other systems and ensure data synchronization between Totango and integrated systems.
  • Design and manage dashboards to provide insights into platform adoption among the CSMs in the regions.
  • Develop and deliver training sessions to the end users when required.
Requirements
  • Minimum of 2 years using Customer Success Management (CSM) or Customer Relationship Management (CRM) portal (Totango, Gainsight, Salesforce, etc.)
  • Technical proficiency, especially important for managing platform integrations and data security.
  • Relevant experience in Customer Success or Customer Success Operations, platform administration, and a strong understanding of Customer Success metrics.
  • Good knowledge of customer success strategies, principles, and best practices, along with a comprehensive understanding of business operations and departmental interactions.
What We Offer
  • A complete rewards offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
  • A truly global DNA, with a footprint, processes, and culture that reflect our global nature.
  • Great opportunities to learn, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
  • A caring environment, nurturing both a fulfilling career and personal and family life.
  • A flexible working model, allowing employees to do their best work, wherever and however it works best for them.
  • A diverse and inclusive community, committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
About Amadeus

Amadeus is an equal opportunity employer, committed to fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.



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