Executive Team Leader
il y a 5 jours
We are seeking an experienced Executive Team Leader to join our team at Mövenpick Hotel Hanoi Centre. This is a fantastic opportunity to lead and manage our front office operations, ensuring exceptional customer service and high standards of quality.
Key Responsibilities:- Front Office Operations:
- Conduct daily briefings and ensure all pertinent information is well received by team members.
- Manage and supervise tasks of his/her staff to ensure highest quality service is delivered and department standards are met.
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
- Ensure Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
- Team Management:
- Identify and develop team members with potential.
- Constantly monitor team members' appearance, attitude and degree of professionalism.
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.
- Other Responsibilities:
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.
- Be fully conversant with hotel fire & life safety/emergency procedures.
- Perform other reasonable duties assigned by the Management of the Hotel.
- Diploma in Tourism/Hospitality Management.
- Minimum 2 years of relevant experience.
- Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese.
- Good working knowledge of MS Excel, Word, & PowerPoint.
- Strong leadership, interpersonal and training skills.
- Good communication skills.
- Results and service oriented with an eye for details.
- Ability to multi-task, work well in stressful & high-pressure situations.
- Take 2 days off/week.
- 100% social insurance payment based on salary from the first day of work.
- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world.
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.
The estimated annual salary for this role is approximately $30,000 - $40,000, depending on experience and qualifications.
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