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Client Relationship Executive

Il y a 2 mois

BourgoinJallieu, Auvergne-Rhône-Alpes, France Thermo Fisher Scientific Temps plein
About the Role

We are seeking a highly skilled and experienced Business Management Director to lead our Business Management function. As a key member of our team, you will be responsible for managing business relationships with existing commercial clients to maximize client service and satisfaction.

Key Responsibilities
  • Lead the Business Management team to ensure effective client relationship management, finance and forecast management, quotations and contracts, and talent management.
  • Develop and implement business strategies to drive growth and revenue through identifying and developing business opportunities, partnering with Sales, and successful completion of Technology Transfers.
  • Work closely with General Managers to lead the site according to Company values, policies, and respecting agreements with clients.
  • Serve as an escalation point for critical needs, prioritization, and decision making, working closely with business and project team members to ensure best-in-class service for the client.
  • Manage the Business Management team to ensure expected service levels are being provided and required planning and technical information is being exchanged appropriately with regard to client requirements.
  • Lead engagement of the CAS (Client Allegiance Score) program, develop action plans, and manage escalation process.
  • Ensure commercial client forecasts are updated consistently in the Demand process, including market intelligence.
  • Ensure the team assesses forecasts for new products/PDS projects and include in Demand and/or Long Range Plan as necessary.
  • Know Thermo Fisher financial obligations and work with Finance to assure compliance.
  • Provide input in the STRAP (Strategic Action Plan) and ongoing forecasts.
  • Ensure annual pricing updates are completed and delivered by the BM team to the clients per the MSA.
  • Ensure all MSA requirements are executed, including pricing, payment terms, renewals, yield reconciliations, etc.
  • Ensure the generation of Quality Agreements is done and assesses their commercial impact.
  • Ensure the team completes commercial assessments and generates/negotiates quotations for technical changes and in response to customer requests for additional services outside those captured in the Master Services Agreement.
  • Work closely with project managers/TTPMs or Manager, Tech Transfer to assume control of tech transfer projects upon validation.
  • Ensure critical issues are communicated to the VP, Business Management and drive efficient resolution via collaboration with site leadership team.
  • Coordinate site business activities with Business Development, Finance, Quotations, and other internal functions.
  • Generate development plans for Business Managers based on gaps in core competencies and in support of employee career goals.
  • Analyze and evaluate results regularly to ensure core competency development, high-level performance, and motivation, utilizing coaching and mentoring approach.
  • Develop solution-based recommendations, quickly and efficiently using site and regional resources.
  • Address personnel issues promptly.
  • Assure compliance with all business management policies and activities.
  • Negotiate site business issues for the best outcome of Thermo Fisher Scientific.
Requirements
  • University Degree in Science, Finance, and/or Business required.
  • Masters of Business Administration (MBA) degree preferred.
  • 5 years of related experience in the Pharmaceutical Industry.
  • 5 years of experience managing direct reports.
  • Equivalent combinations of education, training, and relevant work experience may be considered.
Knowledge, Skills, Abilities
  • Working knowledge of pharmaceutical manufacturing and outsourcing.
  • Superior client service orientation, interpersonal skills, and business acumen.
  • Demonstrated project management experience in a fast-paced environment.
  • Strong analytical skills, attention to detail, and organizational skills.
  • Leadership skills or ability to lead.
  • Superior communication skills, both verbal and written.
  • Working knowledge of Microsoft (MS) Office Applications (Word, Excel, PowerPoint, Share point).
  • Strong leadership capabilities, including ability to coach individuals to communicate with senior leadership.