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Customer Data Coordinator

Il y a 2 mois

MontignyleBretonneux, Île-de-France Nissan Motor Temps plein
About the Role

Nissan Motor is seeking a highly skilled Customer Data Coordinator to join our team in Montigny Le Bretonneux, Yvelines, France. As a key member of our organization, you will play a critical role in maintaining data control in data governance and master data management initiatives on a day-to-day basis.

Key Responsibilities
  • Project management of tools, including ALPFA, a data analytics platform used for CRM communication activities
  • Coordination with RBU for the deployment of tools in each country (technical enablers, data validation, UAT)
  • Coordination with NML headquarters and global IS team on project deployment
  • Workshops with RBU for on-boarding and training
  • End-to-end deployment of tools, coordination with NE IS, and other stakeholders
  • DMS audit in countries prior to new tools deployment
  • Support AS function for Retention measurement through ALPFA
  • Maintain quality of the data using customer feedback, concerns, questions; internally reporting metrics; evaluating and identifying issues; and coordinating and implementing corrections regularly
  • Monitor data usage to assist teams, share best practice trends in data use, and provide insight into how and where teams can use data to help in day-to-day decision-making
  • Ensure compliance and security of the data
Requirements
  • Master's degree in quantitative or business-related field
  • Minimum 3-4 years of experience in a related field
  • Process-oriented
  • Project management skills
  • Ability to work in cross-functional teams
  • Operational excellence
  • Data management/governance expertise
  • Experience in supporting data quality and data management-related projects within a large-scale corporate organization
  • Automotive experience is preferred
About Nissan AMIEO

Nissan aims to become a truly sustainable company, driving towards a cleaner, safer, and more inclusive world. Sustainability is at the core of Nissan's long-term vision, Ambition 2030. Responding to critical environmental, societal, and customer needs, this strategy sets out to deliver electrified models and technological innovation in key markets globally, empowering mobility and beyond. Ambition 2030 supports Nissan's goal to be carbon neutral across the life cycle of its products and operations by 2050. The Nissan AMIEO region, with EV36Zero at its centre, is primed to accelerate the shift to an electrified future.

At Nissan, we believe that the differences among us – differences in race, gender, age, mindset, religion, people with disabilities, and much more – make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.