FC Manager

il y a 4 semaines

Le CoudrayMontceaux, Île-de-France zooplus Temps plein

About zooplus

zooplus is a leading online pet platform in Europe, delivering moments of happiness to over 9 million pet parents each year. Our mission is to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity.

About the role

We are seeking an experienced FC Manager to lead our European Fulfillment Network. As a key member of our logistics team, you will be responsible for managing our two sites in Madrid and Antwerp, and will be based in our FC location in Coudray-Montceaux, France.

Key responsibilities

  • Manage relationship and act as a liaison between logistics service provider and zooplus
  • Monitor and manage supplier performance, KPIs and supplier reports and lead corrective actions
  • Conduct weekly business reviews and GEMBA walks, including follow-up of identified issues
  • Analyze service levels and cost
  • Drive continuous improvement of warehouse processes in collaboration with the logistics service providers
  • Support and lead projects related to operations linked to continuous improvement and customer satisfaction
  • Closely cooperate with headquarters and cross-functional teams across Europe
  • Drive zooplus quality expectations and standards together with our external Logistics-Service-Provider
  • Control and improve material flow processes proactively and react in a timely manner for issue resolution
  • Responsible for inventory levels of consumables, optimize usage and monitor delivery timeliness
  • Help drive the strategic development of the Fulfillment Team
  • Collaborate with service provider and Engineering team to investigate further capacity increase projects
  • Contribute to monthly and quarterly business reviews
  • End-to-end responsibility as Subject-Matter Expert for FC network related processes: develop process standards and implement them, request and support design metrics, KPIs, tools and dashboards; train other FC managers on the processes and lead processes related to regular metrics reviews and benchmarking with all FC managers
  • Take over responsibility for more than one FC
  • Direct reporting to the Regional Manager Fulfillment

Requirements

  • At least 5 years working experience in 3rd party logistics on provider and/or customer side (e-commerce/B2C preferred) or experience leading as site leader of a warehouse
  • Analytical, process-oriented and data-driven Excel proficient
  • Knowledge of logistical and administrative processes and systems
  • Hands-on mentality and willingness to take on ownership
  • High mobility, willing to travel (25-30%) and driver's license holder
  • Self-starter and result-oriented work attitude
  • Excellent in English language spoken and written; French preferable
  • Excellent communication skills
  • Strong in the areas of planning and organizing and good knowledge from the standard MS Office programs
  • Profound methodological competence in the areas of process and material flow analysis respectively intralogistics
  • Experience in leading medium complex to complex role-related projects
  • Sound understanding of e-commerce fulfillment processes and technical requirements

About us

With over 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.

Our benefits

  • 20% discount in our zooplus shop
  • Internal and external training
  • Team events
  • Restaurant Tickets
  • Discount Program via Happypal

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