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Hospitality Ambassador

Il y a 2 mois


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About the Role:

We are seeking a highly skilled and enthusiastic Hospitality Ambassador to join our team at George Restaurant, located in the heart of Seattle's downtown. As a Full Time Host, you will be the first point of contact for our esteemed guests, providing exceptional service and ensuring a warm and welcoming dining experience.

Key Responsibilities:

  • Greet guests with a warm and friendly demeanor, providing a positive first impression of the restaurant.
  • Manage the reservation system, taking guest bookings and accurately recording details.
  • Seat guests promptly and appropriately, considering special requests and preferences.
  • Communicate with guests regarding wait times, menu information, and restaurant promotions.
  • Maintain a clean and organized host/hostess station, ensuring menus and promotional materials are up to date.
  • Collaborate with the waitstaff and kitchen team to ensure smooth seating and efficient table turnover.
  • Monitor and manage the dining room flow, ensuring all guests receive attentive service.
  • Address guest inquiries, concerns, and complaints professionally and promptly, escalating issues when necessary.
  • Assist with coordinating private dining events and special occasions.
  • Adhere to all health and safety regulations and restaurant policies.
  • Maintain knowledge of all menu items, garnishes, contents, and preparation methods.

Requirements:

  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Strong interpersonal and problem-solving abilities.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively and collaboratively as part of a team.
  • Must hold valid authorization to work in the USA.
  • Food Handlers Card and MAST permit required.

Physical Requirements:

This job requires constant standing, walking, bending, and twisting. Must be able to lift at least 30 lbs.