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Technical Support Specialist
Il y a 2 mois
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team at Enreach. As a key member of our support team, you will be responsible for providing exceptional support to our partners, ensuring their success and satisfaction with our products and services.
Key Responsibilities
- Be the primary point of contact for onboarding partners, providing guidance and support throughout the onboarding process.
- Provide first- and second-level technical support to our partners, addressing operational questions, claims, and inquiries in a timely and professional manner.
- Collaborate with internal teams to resolve technical issues and provide solutions to our partners.
- Develop and maintain strong relationships with our partners, understanding their needs and providing tailored support to ensure their success.
- Stay up-to-date with product knowledge and technical developments to provide expert support to our partners.
- Work closely with the onboarding coordinator to ensure a smooth onboarding process and provide training to new partners as needed.
- Monitor and report on support performance metrics to identify areas for improvement.
About You
We are looking for a highly motivated and experienced Technical Support Specialist who is passionate about delivering exceptional customer support. You will have:
Strong technical skills, with experience in VoIP, SIP, IP networks, and Linux.Excellent communication and problem-solving skills, with the ability to work effectively with technical teams and partners.A strong understanding of customer success principles and the ability to drive partner satisfaction.Experience in a customer-facing role, with a proven track record of delivering high-quality support.Fluency in French and English, with strong written and verbal communication skills.About Enreach
Enreach is a leading provider of innovative IT and telecommunications solutions. We are committed to delivering exceptional support to our partners and customers, and we are seeking a talented Technical Support Specialist to join our team.
