Desktop Support Specialist
il y a 4 semaines
Job Summary:
Squarepoint Capital is seeking a skilled Desktop Support Specialist to provide top-notch support to a global community of approximately 500+ users in a Windows environment.
Key Responsibilities:
- Provide 24x5 support on-site and remotely to a global community of users as per business requirements.
- Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge-based and incident management processes.
- Partner with Level 2 & 3 internal and external teams/vendors to troubleshoot complex incidents.
- Proactively automate common tasks to improve efficiency and increase productivity.
- Collaborate with internal and external teams to develop strategic solutions.
Requirements:
- Detailed knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite, and Azure.
- Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions, and software deployment.
- Relentless dedication to customer service.
- Ability to work in a fast-paced and deadline-oriented environment.
- Self-motivated with critical attention to detail, deadlines, and reporting.
Preferred Qualifications:
- Powershell and Python experience.
- Network experience.
- Linux environment experience.
About Squarepoint Capital:
Squarepoint Capital is a leading financial services company that provides innovative solutions to its clients. We are committed to delivering exceptional service and support to our users.
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