Guest Services Ambassador

il y a 5 jours


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Summary

We are seeking a charismatic and passionate individual to join our Front Office team as a Guest Services Agent. As a key member of our team, you will be responsible for delivering exceptional guest experiences from the moment they arrive at our hotel.

Key Responsibilities

  • Provide warm and welcoming service to guests, ensuring they feel valued and appreciated throughout their stay.
  • Accurately and efficiently check guests in and out, ensuring a smooth and seamless experience.
  • Brief guests on the features and benefits of our loyalty program and assist them in signing up.
  • Collaborate with the team to provide exceptional service and exceed guest expectations.
  • Stay up-to-date with hotel policies and procedures to ensure accurate and efficient service delivery.

Requirements

  • Previous experience in a Front Office or Reception role in a medium to large hotel is preferred.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.
  • Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Able to work effectively in a fast-paced environment, with a high level of energy and enthusiasm.
  • Proficient in using technology to enhance the guest experience, including our property management system and other relevant tools.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development within the Accor group.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to our Accor Academy, providing training and development opportunities to enhance your skills and knowledge.
  • A range of employee benefits, including meal allowances, paid parking, and access to our Employee Assistance Program.

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