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Guest Services Ambassador

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein
Unlock a World of Opportunities

At Accor, we're passionate about delivering exceptional guest experiences that leave a lasting impression. As a Guest Services Agent, you'll be the face of our brand, ensuring that every interaction with our guests is warm, welcoming, and memorable.

Key Responsibilities:
  • Provide personalized service to guests, anticipating their needs and exceeding their expectations
  • Ensure seamless check-in and check-out processes, resolving any issues promptly and professionally
  • Collaborate with the Front Office team to maintain a high level of service quality and efficiency
  • Stay up-to-date with hotel operations, policies, and procedures to provide accurate information to guests
  • Participate in ongoing training and development to enhance your skills and knowledge
Requirements:
  • Previous experience in a Front Office or Reception role, preferably in a hotel or hospitality setting
  • Excellent communication and interpersonal skills, with a warm and approachable demeanor
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Strong problem-solving skills, with a focus on finding solutions that meet guest needs
  • Flexibility to work a variety of shifts, including evenings, weekends, and public holidays
What We Offer:
  • A competitive salary and benefits package, including meal allowances and paid parking
  • Ongoing training and development opportunities to enhance your skills and career prospects
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • The chance to work with a global hospitality brand, with opportunities for career advancement and professional growth