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Technical Support Engineer

Il y a 2 mois


VélizyVillacoublay, Île-de-France CIRCONTROL Temps plein
About the Role

CIRCONTROL is a leading technology company in the electric mobility sector, and we are seeking a skilled Field Service Engineer to join our French division. As a Field Service Engineer, you will play a crucial role in ensuring the smooth operation of our products and services.

Key Responsibilities
  • Perform preventive and corrective maintenance remotely and on-site, following established guidelines and procedures.
  • Manage customer service tickets, conduct remote diagnostics, and perform on-site interventions as needed.
  • Provide remote support and on-site assistance during customer service activations, ensuring timely resolution of issues.
  • Process standard exchanges, send spare parts, and support internal processes, documentation, and manufacturer software.
  • Monitor ongoing or completed actions, generate reports, and raise alerts to management as needed.
  • Participate in and facilitate training sessions in France and at the headquarters in Barcelona.
Requirements
  • Technical background in Electrical, Electronic, or IT studies.
  • At least 2 years of experience in a similar role, preferably in the field of e-mobility.
  • Native French speaker and proficient in English (Spanish is a plus).
  • Proficient in Microsoft Office suite, CRM, and reporting capabilities.
  • Hands-on temperament with the ability to take initiative independently and a strong client focus.
  • Willingness to travel within France and occasionally to the headquarters in Barcelona.
What We Offer
  • Dynamic international team environment.
  • Independent company with solid financial stability.
  • Considerable autonomy with recognition from management.
  • Partial remote work possible.
  • Permanent contract (CDI).
  • Free Friday afternoons from 2 pm.
  • Company PHEV car.
  • Competitive salary based on profile and experience.