Senior Account Customer Success Manager

Il y a 2 mois


Paris, Île-de-France Palo Alto Networks Temps plein

About the Role

We are seeking a highly skilled and experienced Senior Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth for our largest and most strategic customers in the EMEA region.

Key Responsibilities

  • Manage key account relationships and develop strategic plans to drive customer adoption and growth.
  • Collaborate with cross-functional teams, including sales, professional services, and support, to ensure seamless customer delivery and maximize customer value.
  • Develop and execute customized product delivery plans to meet customer security priorities and drive business outcomes.
  • Partner with sales teams to identify expansion opportunities and ensure successful renewals.
  • Provide expert guidance and support to customers throughout their journey, ensuring they realize maximum value from our products.

Requirements

  • 8+ years of professional experience in a customer-facing role, managing high-touch, high-visibility post-sales engagements.
  • Specialization in software product and service delivery to strategic customers, with expertise in cloud security, DevSecOps, network security, or security operations.
  • Proven track record of driving business value for customers, with the ability to interact with C-suite teams at various levels of technical and non-technical depth.
  • Expertise in customer guidance throughout their journey, focusing on value realization and managing customer escalations.
  • Fluent French speaking skills, alongside English, are required for this role.

About Us

Palo Alto Networks is a trailblazing cybersecurity company that dreams big, takes risks, and challenges the status quo. We're committed to providing reasonable accommodations for all qualified individuals with a disability and celebrate diversity in our workplace. We're an equal opportunity employer and welcome applications from all qualified candidates.



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