Senior Customer Success Account Manager
il y a 3 semaines
Job Title: Senior Customer Success Account Manager
About the Role:
We are seeking a highly skilled Senior Customer Success Account Manager to join our team at DocuSign. As a Senior Customer Success Account Manager, you will be responsible for owning a portfolio of accounts and renewals in an assigned territory. You will serve as a customer adoption advisor, driving a return on our customers' investment in DocuSign and unlocking further digitalization.
Key Responsibilities:
- Prevent risk and drive growth in our customers through early engagement, driving value, engaging with key collaborators as measured by renewal outcomes
- Achieve financial and strategic revenue, bookings and billings targets
- Maintain and update an accurate rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
- Own and implement win/win negotiation strategies for DocuSign's strategic renewals while protecting and enhancing customer trust
- Conduct regular business reviews with our customers to ensure that they are adopted and deriving value from our product, and we are aligned with our customers primary objectives
- Be accountable for the full adoption strategy, leveraging key collaborators across the DocuSign ecosystem to deliver holistic paths for success
- Serve as the primary point of contact and facilitation on behalf of our customers for any escalation concerns
- Collaborate with internal resources such as, but not limited to, Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop growth and risk mitigation strategies for key accounts
- Improve account growth by taking a major role within the account team, helping to identify incremental growth opportunities within the account, and involving the appropriate internal resources where applicable
- Evaluate your portfolio and effectively analyze usage, health, data, and behavioral patterns to prioritize time to render the most favorable outcomes for the customer and DocuSign
Requirements:
Basic 5+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success - ideally within SaaS offerings
Contract negotiation skills with experience driving contracts to completion on-time
Experience with deal negotiation cycles
BA/BS degree or equivalent work experience
Preferred Experience with quota-carrying roles and proven history of meeting key performance indicators
Ability to navigate across internally and with the customer in a trusted advisor/consultative approach
Experience with supporting adoption across organizations, serving as a change agent for the customer
Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level
Ability to react and adapt to potential rapid shifts in priorities
Strong level of urgency, organization and prioritization skills
Salesforce experience
Excellent written and verbal communication skills
Ability to convey value through interactions with customers
Life at DocuSign:
At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.
-
Senior Customer Success Account Manager
il y a 3 semaines
Paris, Île-de-France DocuSign Temps pleinJob SummaryAs a Senior Customer Success Account Manager at DocuSign, you will be responsible for owning a portfolio of accounts and renewals in an assigned territory. Your primary focus will be on driving a return on our customers' investment in Docusign and unlocking further digitalization.Key ResponsibilitiesDevelop and implement effective customer success...
-
Senior Customer Success Manager
il y a 4 semaines
Paris, Île-de-France Zendesk, Inc. Temps pleinJob OverviewWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Zendesk, Inc. This is a critical role that requires a strong leader with a proven track record of driving customer success and growth.Key ResponsibilitiesMentor and coach junior customer success managers to develop their skills and knowledge.Lead...
-
Enterprise Account Manager
il y a 4 semaines
Paris, Île-de-France Hootsuite Temps pleinAbout the RoleWe're looking for a Senior Client Manager to join our team and support high-value customers in the assigned vertical. In this role, you'll be responsible for providing the tools and resources to achieve their business goals on social media.Key ResponsibilitiesManage a defined set of Enterprise accounts, focused on increasing their adoption and...
-
Senior Account Customer Success Manager
il y a 4 semaines
Paris, Île-de-France Palo Alto Networks Temps pleinJob DescriptionYour CareerAt Palo Alto Networks, we're looking for a skilled Account Customer Success Manager to join our team. As a trusted advisor, you'll work closely with our customers to deliver value and maximize the security and value of their investments in our products.Your ImpactAccount Management: Own customer planning, deployment, adoption,...
-
Senior Customer Success Manager
il y a 4 semaines
Paris, Île-de-France Zendesk, Inc. Temps pleinJob Title: Senior Customer Success ManagerWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Zendesk, Inc. This role will be responsible for driving customer success and growth across a portfolio of customers.Key Responsibilities:Mentor and coach junior customer success managers to ensure they have the skills...
-
Senior Customer Success Manager
il y a 4 semaines
Paris, Île-de-France Pigment Temps pleinAbout PigmentPigment is a leading Enterprise Performance Management (EPM) platform that helps companies achieve their financial goals by quickly responding to dynamic market factors.Job DescriptionWe are seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for...
-
Senior Customer Success Strategist
il y a 3 semaines
Paris, Île-de-France Blue Yonder Temps pleinKey ResponsibilitiesAs a Senior Customer Success Strategist at Blue Yonder, you will play a critical role in driving customer success strategies into our customers' organizations, ensuring adoption and expertise within our solutions. You will serve as the primary point of contact for non-commercial relations and general escalation management, monitoring and...
-
Senior Customer Success Manager
il y a 4 semaines
Paris, Île-de-France Corcentric Temps pleinAt Corcentric, we're seeking a Senior Customer Success Manager to serve as a trusted advisor to our customers. This role is responsible for ensuring ongoing success with our platform-based solutions, maximizing customer return on investment, and facilitating strong customer retention and growth across our portfolio of products.As a Senior Customer Success...
-
Customer Success Manager
il y a 4 semaines
Paris, Île-de-France Hootsuite Temps pleinAbout the RoleWe're seeking a highly skilled Senior Customer Success Manager to join our team at Hootsuite. As a key member of our Customer Success team, you will be responsible for supporting high-value customers in their assigned vertical by providing the tools and resources necessary to achieve their business goals on social media.Key...
-
Senior Account Manager
il y a 3 semaines
Paris, Île-de-France DocuSign Temps pleinSenior Customer Success Account ManagerAs a Senior Customer Success Account Manager at DocuSign, you will be responsible for owning a portfolio of accounts and renewals in an assigned territory. Your primary goal will be to drive a return on our customers' investment in DocuSign and unlock further digitalization.Key ResponsibilitiesDevelop and implement...
-
Senior Account Customer Success Manager
il y a 3 semaines
Paris, Île-de-France Palo Alto Networks Temps pleinJob DescriptionAccount Customer SuccessAs a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences to our most strategic customers in the EMEA region. Your primary focus will be on ensuring customer success through the deployment and adoption of our products, while also driving business growth...
-
Strategic Customer Success Manager
il y a 4 semaines
Paris, Île-de-France enode Temps pleinAbout EnodeEnode is a climate tech startup accelerating the transition to a sustainable energy system by connecting and optimizing the world's energy devices. Our mission is to create a fully renewable energy system by adapting demand to intermittent supply from wind and solar.We're looking for a Strategic Customer Success Manager to join our Strategic...
-
Senior Account Customer Success Manager
il y a 4 semaines
Paris, Île-de-France Palo Alto Networks Temps pleinJob DescriptionYour CareerAs a key member of our Global Customer Service team, you will play a critical role in delivering exceptional customer experiences for our most strategic customers in the EMEA region. In this role, you will serve as the primary point of contact for multiple product lines, driving adoption and consumption across the breadth of Palo...
-
Technical Account Manager
il y a 4 semaines
Paris, Île-de-France A2Mac1 Temps pleinJob DescriptionAs a Technical Account Manager at A2Mac1, you will play a critical role in driving customer success and growth. Your primary responsibility will be to analyze customer data to measure their health and proactively develop corrective action plans when needed.Key Responsibilities:Analyze customer data to measure customer health and proactively...
-
Customer Success Manager
il y a 4 semaines
Paris, Île-de-France Amplitude Temps pleinAbout AmplitudeAmplitude is a leading digital analytics platform that empowers companies to unlock the full potential of their products. With over 3,200 customers worldwide, including top brands like Atlassian, Jersey Mike's, and Under Armour, Amplitude provides a self-service platform for data-driven decision-making.Job DescriptionWe're seeking a highly...
-
Customer Success Strategist
il y a 3 semaines
Paris, Île-de-France Blue Yonder Temps pleinSenior Customer Success Advisor RoleWe are seeking a highly skilled Senior Customer Success Advisor to join our team at Blue Yonder. As a key member of our customer success team, you will be responsible for driving customer adoption and value realization of our SaaS solutions.Key Responsibilities:Develop and execute customer success strategies to drive...
-
Senior Customer Success Manager
il y a 4 semaines
Paris, Île-de-France Corcentric Temps pleinCustomer Success ManagerCorcentric, a leading provider of cloud-based finance and procurement solutions, is seeking a Customer Success Manager to serve as a trusted advisor to our customers. The ideal candidate will ensure ongoing success with our platform-based solutions, maximize customer return on investment, and facilitate strong customer retention and...
-
Senior Account Manager
il y a 4 semaines
Paris, Île-de-France Insider Temps pleinAccount Management RoleAs a Senior Account Manager at Insider, you will be responsible for driving renewal, creating expansion and MRR Raise opportunities, contract terms including price negotiations, and managing high-level stakeholders through all account bases. Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and...
-
Customer Success Manager
il y a 4 semaines
Paris, Île-de-France Insider Temps pleinJob DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at Insider. As a Customer Success Manager, you will be responsible for driving renewal and growth opportunities for our existing accounts. You will work closely with our Account Directors to ensure seamless execution and delivery of our products and services.Key...
-
Strategic Customer Success Account Manager Position
il y a 3 semaines
Paris, Île-de-France DocuSign Temps pleinJob OverviewDocusign is committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work.Key ResponsibilitiesPrevent risk and drive growth in our top customers through early engagement, driving value, engaging with key collaborators, and mapping our customers to our executives.Achieve...