Account Management Associate
il y a 2 jours
The Account Management Associate role is a dynamic and evolving function at Navan Group within the wider Account Management department. This role is designed to provide support to our Travel and Expense customers, specifically to programme administrators.
As an Account Management Associate, you will work closely with Account Managers to deliver an exceptional customer experience. Your primary responsibility will be to assist customers with product-related configuration queries, troubleshooting, and resolving issues.
You will partner with our global Product, Finance, Operations, and Travel Experience teams to ensure we are delighting our customers and helping them achieve their goals.
We are seeking individuals who have a passion for customer success and account management, embody a "go-getter" attitude, can communicate effectively, and thrive in a fast-paced environment.
You can expect world-class training and enablement, as well as a fast track towards a revenue-driving Account Manager role.
Key Responsibilities:- Effectively partner with assigned Account Managers to support their customers, ensuring excellent customer experience through timely and accurate communications.
- Develop and maintain a deep understanding of our travel and expense product offering to enable programme administrators on Navan's product functionality.
- Monitor and respond to email inquiries from Travel and Expense Administrators related to product integrations and platform settings, travel and expense policy configuration, payment and integration issues, troubleshooting, and product bugs and feature requests.
- Drive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customer desired outcomes.
- Handle customer escalations and work across teams to resolve issues.
- Act as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention.
- Run playbooks and programme ideas to drive adoption and satisfaction and track results based on defined KPIs.
- Document processes to support the team efficiently and at scale.
- Bachelor's degree.
- 1+ year of prior experience in customer success, account management, sales, or related customer-facing position within a rapidly growing SaaS company.
- Passion for customer experience and technology with the ability to deeply understand a product.
- Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences, including C-level executives.
- Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve.
- Data-driven approach to continuously drive additional efficiency.
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, and accelerate their careers.
- Fluent in English and French.
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Account Management Associate
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Paris, Île-de-France Navan Group Temps pleinAccount Management Associate RoleThe Account Management Associate role is a dynamic and evolving function at Navan Group within the wider Account Management department. This role is designed to provide support to our Travel and Expense customers, specifically to programme administrators.As an Account Management Associate, you will work closely with Account...
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Paris, Île-de-France Navan Group Temps pleinAccount Management Associate RoleThe Account Management Associate role is a dynamic and evolving function at Navan Group within the wider Account Management department. This role is designed to provide support to our Travel and Expense customers, specifically to programme administrators.As an Account Management Associate, you will work closely with Account...
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