Director of Client Development

il y a 4 semaines

Paris, Île-de-France Qonto Temps plein

Our Mission: To simplify everyday banking for SMEs and freelancers through an integrated online business account that combines invoicing, bookkeeping, and expense management tools. With our innovative offerings, responsive 24/7 customer support, and transparent pricing, Qonto has established itself as a market leader.

Our Journey: Established by Alexandre and Steve, Qonto has quickly earned the trust of over 500,000 clients. Our dedicated team of over 1,600 professionals has also secured a spot in the LinkedIn Top Companies ranking in France.

Our Values:

  • Customer Focus: Always prioritize the needs of our customers.
  • Ownership: Take responsibility for your contributions and deliver results.
  • Teamwork: Foster collaboration and make teamwork seamless.
  • Mastery: Strive for continuous improvement and excellence.
  • Integrity: Uphold ethical standards and respect for all individuals.

Our Beliefs: At Qonto, we are dedicated to creating an inclusive environment where everyone can succeed. We assess candidates based on their skills and potential, ensuring diversity within our team, which includes 50% international members, 44% women, and 20% parents.

Role Overview: As the Director of Client Development at Qonto, you will spearhead a new division that merges Product Marketing, CRM, and Customer Insights teams to enhance the value of our client portfolio across four European markets (France, Germany, Italy, and Spain).

Reporting directly to our Chief Revenue Officer, Marianne, you will implement innovative strategies aimed at increasing customer activation, engagement, and retention, thereby directly impacting our Net Revenue Retention (NRR) and overall profitability.

Key Responsibilities:

  • Develop and Implement Client Development Strategies: Create and execute advanced strategies to drive product adoption, customer activation, retention, and upselling initiatives, ultimately increasing revenue from our existing clientele.
  • Enhance Customer Insights: Formulate effective client segmentation and profiling strategies, tailoring contract terms and legal advice to better address the unique needs of various client groups, thereby improving customer satisfaction and compliance.
  • Optimize CRM Operations: Utilize and expand our robust tech stack to maximize customer lifetime value. Regularly assess and refine our CRM processes to ensure optimal efficiency, scalability, and adaptability to evolving market conditions.
  • Build and Lead the Client Development Team: Coordinate the efforts of our Product Marketing, CRM, and Customer Insights teams, cultivating a culture of collaboration and excellence.
  • Collaborate and Influence: Work closely with Customer Success & Development, Country Directors, and Revenue Operations teams to ensure alignment with business objectives and local market needs. Provide valuable customer feedback and insights to our Product teams to drive product enhancements and innovations that meet changing customer demands.

What to Expect:

  • Ambition: Join a dynamic Growth team at a pivotal moment in Qonto's expansion, working on high-visibility strategic projects.
  • Impact: Contribute to key initiatives that will shape the future of Qonto, with direct exposure to senior management and board members.
  • Collaboration: Engage with a diverse range of internal stakeholders, including management and board members.
  • Growth: Enhance your skills in a fast-paced, innovative environment at the forefront of fintech development.

About You:

  • Proven Experience: Demonstrated success in client development or similar roles within fast-paced environments across multiple regions, with a strong emphasis on customer experience and solution-oriented execution. Experience in B2B SaaS and SMB sectors is advantageous.
  • Analytical Expertise: Strong understanding of marketing, CRM, and data analytics to leverage insights and formulate client development strategies that enhance customer engagement and retention.
  • Interpersonal Skills: Exceptional communication abilities to navigate multi-market organizations and effectively engage with stakeholders at all levels.
  • Leadership Qualities: Proven capability to build trust, inspire teams, and create a positive, high-energy work atmosphere.
  • Continuous Improvement Mindset: Commitment to enhancing workplace practices and maximizing team autonomy while minimizing waste.

At Qonto, we recognize that true diversity goes beyond mere hiring quotas. We encourage applications from all backgrounds, as you may be the unique piece we are looking for.

Benefits:

  • Offices located in major European cities.
  • Flexible remote work policies tailored to your role and location.
  • Competitive compensation package.
  • Meal vouchers.
  • Public transportation reimbursement.
  • Comprehensive health insurance.
  • Employee wellness initiatives, including mental health support and fitness offers.
  • Progressive policies regarding disability and parenthood.
  • Monthly team-building events.

Hiring Process:

  • Interviews with your Talent Acquisition Manager and prospective managers.
  • A remote exercise to showcase your skills and provide insight into the work culture at Qonto.

We will provide an interview guide to help you prepare effectively.

Our hiring process typically spans 20 working days, with offers usually made within 48 hours.

To learn more about us, visit our blog and other media features.

For information on how your personal data will be handled during the application process, please refer to our privacy policy.

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