CRM Database Coordinator

il y a 2 semaines


Paris, Île-de-France Accor Hotels Temps plein
Job Title: CRM Database Coordinator

Fairmont Dallas, a renowned hotel in the heart of downtown Dallas, offers an exceptional work environment with a rich history of hosting various events and conferences. As a CRM Database Coordinator, you will play a vital role in ensuring seamless guest experiences.

Key Responsibilities:
  • Obtain and verify all necessary information to book reservations accurately.
  • Maintain up-to-date guest history files with precise information.
  • Input correct data into the CRM system to inform other departments of important details.
  • Compile and maintain reports for daily, weekly, and monthly analysis.
  • Conduct basic training for new staff members.
  • Review reservations made the previous day to ensure accuracy and hotel preparedness.
  • Prior experience with CRM systems, such as Opera, is highly desirable.
Requirements:
  • Fluent in English with excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Applications, including Excel.
  • Ability to create and maintain organized records of customer information and data.
Benefits:
  • Paid time off.
  • Medical, dental, and vision insurance.
  • 401K plan.
  • Employee benefit card offering discounted room rates worldwide.
  • Opportunities for career development and national/international promotion.

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