French Speaking Customer Service Specialist in Barcelona
il y a 2 jours
Grow-Talent.com is collaborating with a pioneering Outsourcing/BPO organization to find a highly skilled French speaking Customer Service Representative for their dynamic team based in Barcelona, Spain.
As a key member of the customer-facing team, you will be responsible for delivering exceptional service experiences to our clients. Your primary objectives will include:
- Providing timely and effective solutions to customer inquiries via phone, email, chat, or automated alerts
- Maintaining accurate records of call details in our comprehensive call management system
- Staying up-to-date on services and products tailored to individual client applications
- Escalating any potential service issues to senior team members when necessary
To achieve these goals, you will need to adhere to all project processes and procedures while ensuring compliance with contractual Service Level Agreements (SLA). Additionally, you will collaborate with your colleagues on specific projects as requested, perform administrative tasks, and participate in regular team meetings.
Requirements:We are looking for an individual with:
- Native / fluent proficiency in French, both verbally and in writing, along with a minimum B2 level of English proficiency
- A minimum of 1 year of experience in customer service, preferably in technical support roles
- Advanced IT knowledge in signal path connectivity, wireless networking, music, and audiovisual products
- A strong aptitude for working in a customer service environment, excellent customer care skills, and the ability to listen and understand customer needs
This is an exciting opportunity to join a dynamic team with a positive atmosphere and work schedule from Monday to Friday, 09:00 AM - 06 PM. The benefits package includes:
- An attractive remuneration package based on experience, skills, and performance
- 23 paid annual leave days
- A supportive work environment with guidance and tools to help you reach your full potential
The estimated annual salary for this role ranges between €25,000 to €35,000 depending on qualifications and experience, offering a competitive compensation package.
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