Customer Experience Specialist

il y a 4 jours


Paris, Île-de-France Alan Temps plein
About Us

Taking care of our clients is at the heart of our business. At Alan, we strive to provide exceptional customer experiences that set us apart from the rest. Our team is dedicated to helping clients navigate the complexities of corporate health insurance and the French healthcare system.

Our Mission

We believe in empowering our customers to make informed decisions about their health and well-being. Our mission is to provide personalized support and guidance to help them achieve their goals.

Job Description

We are seeking a highly skilled Customer Experience Specialist to join our team. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively with clients from diverse backgrounds. As a Customer Experience Specialist, you will be responsible for:

  • Providing exceptional customer service and support to clients
  • Developing and implementing personalized solutions to meet client needs
  • Collaborating with internal teams to ensure seamless delivery of services
Required Skills and Qualifications

To be successful in this role, you will need:

  • A strong understanding of the French healthcare system and corporate health insurance
  • Excellent communication and interpersonal skills
  • The ability to work independently and as part of a team
Benefits

We offer a competitive salary of €45,000 - €60,000 per year, depending on experience. Additionally, you will enjoy:

  • Generous equity packages
  • Flexible office space and remote work options
  • Delightful healthcare insurance for you and your family
  • Learning and training opportunities to advance your career
About Working at Alan

We pride ourselves on being a flat-structured company with a collaborative culture. Our team members are empowered to take ownership of their work and contribute to the company's growth and success. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply.



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