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Technical Support Specialist

Il y a 2 mois

Paris, Île-de-France Hoymiles Temps plein

Job Summary

Hoymiles Power Electronics Inc. is a leading inverter manufacturer with a global presence. We are seeking an experienced Technical Support Engineer to join our team in France. This role will be responsible for providing technical support and services to our customers in the region.

Key Responsibilities

  • After-Sales Support
    • Maintain high service levels and respond to customer requests in a timely manner.
    • Develop and implement training programs for internal and external stakeholders.
    • Lead negotiations with local service partners, including logistics and warehouse vendors.
    • Manage the Return Merchandise Authorization (RMA) process to ensure timely resolution.
    • Develop solutions to optimize local service quality, including technical guidance and spare unit management.
    • Provide regular service reports to HQ.
  • Pre-Sales Support
    • Collaborate with sales teams to plan and execute technical exchanges with customers.
    • Prepare presentation documents and technical explanations to meet customer needs.
    • Analyze legal and technical requirements for defined countries and drive execution of required certifications.
    • Monitor market trends and provide competitive information.
    • Support sales teams with product and feature analysis of competitors.
    • Coordinate training sessions and attend exhibitions.

Requirements

  • Based in France, with ability to travel internationally as needed.
  • HBO diploma in an electro-technical field or equivalent education in the solar energy industry.
  • At least 3 years of technical work experience, preferably in the renewable energy industry.
  • Experience with inverter technologies, R&D, service, pre- and post-sales, and string inverters.
  • Self-driven and proactive mindset, with ability to problem-solve and provide multiple solutions.
  • International mindset and fluency in French and English.