Front Desk Operations Manager
il y a 2 semaines
Lead and Elevate Guest Experiences as a Front Desk Operations Manager
Accor seeks a dedicated and experienced Front Desk Operations Manager to join our dynamic team. In this role, you will play a pivotal part in ensuring exceptional customer service and driving operational excellence within our hotel.
Your Responsibilities:
- Provide strategic leadership and guidance to the front desk team, fostering a culture of teamwork and high performance.
- Oversee all aspects of reception, accounting, and guest complaint management, ensuring smooth and efficient operations.
- Champion customer satisfaction by implementing innovative strategies to enhance the overall guest experience.
- Maintain strict adherence to revenue security protocols and implement effective cash management practices.
- Actively participate in the recruitment, training, and performance evaluation of accommodation staff, contributing to their professional development.
Why Choose Accor?
We offer a rewarding work environment with opportunities for growth and advancement. As part of our team, you will enjoy:
- Competitive salary and performance-based bonuses.
- Participation in profit-sharing programs.
- A collaborative and supportive work culture.
- Comprehensive training and development initiatives.
- Exclusive benefits at Accor hotels worldwide and access to partner programs.
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