Front Desk Operations Manager

il y a 2 semaines


Clichy, Île-de-France Accor Temps plein

Lead and Elevate Guest Experiences as a Front Desk Operations Manager

Accor seeks a dedicated and experienced Front Desk Operations Manager to join our dynamic team. In this role, you will play a pivotal part in ensuring exceptional customer service and driving operational excellence within our hotel.

Your Responsibilities:

  • Provide strategic leadership and guidance to the front desk team, fostering a culture of teamwork and high performance.
  • Oversee all aspects of reception, accounting, and guest complaint management, ensuring smooth and efficient operations.
  • Champion customer satisfaction by implementing innovative strategies to enhance the overall guest experience.
  • Maintain strict adherence to revenue security protocols and implement effective cash management practices.
  • Actively participate in the recruitment, training, and performance evaluation of accommodation staff, contributing to their professional development.

Why Choose Accor?

We offer a rewarding work environment with opportunities for growth and advancement. As part of our team, you will enjoy:

  • Competitive salary and performance-based bonuses.
  • Participation in profit-sharing programs.
  • A collaborative and supportive work culture.
  • Comprehensive training and development initiatives.
  • Exclusive benefits at Accor hotels worldwide and access to partner programs.

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