Customer Experience and Logistics Manager
il y a 4 semaines
As a Senior Operations Manager at Back Market, you will be responsible for leading the Logistics and Customer Care Department to deliver exceptional customer experiences. You will work closely with the product development team to ensure our website and tools support our objectives.
About the Team:
- Collaborative team player with strong sense of ownership
- Fluency in English and French
- 6+ years of experience in operational project management
- Experience working in best-in-class customer service organizations or relevant consulting and process management experience
- Data-driven approach with ability to define KPIs and track them
About the Company:
- Back Market is a mission-driven company committed to addressing climate change
- We are a globally representative team with a strong commitment to diversity, equity, and inclusion
- We offer a flexible career path and a dedicated Learning & Development team
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