Service Sales Specialist

il y a 4 semaines

VillebonsurYvette, Île-de-France Nilfisk Group Temps plein

We are seeking a driven Inside Sales Service professional to enhance our service sales revenue.

In this role, you will play a crucial part in identifying commercial prospects and proposing service agreements to our array of professional clients.

Key Responsibilities:

  • Gain a comprehensive understanding of our offerings and effectively communicate the advantages of service agreements to stimulate growth.
  • Review client records for machines lacking contracts or those nearing renewal.
  • Engage targeted databases through email outreach and phone communication to introduce initial service agreements or renewals.
  • Identify and relay information to key stakeholders (influencers, decision-makers, signatories).
  • Qualify leads that can be transformed into viable opportunities.
  • Guide clients, convert leads, and/or coordinate appointments for service teams regarding identified prospects.
  • Ensure daily tracking of activities, update opportunities, and maintain the client database in CRM (Salesforce).
  • Foster daily collaboration with field service teams (Technicians, Service Managers), as well as Customer Care and Commerce.
  • Occasionally assist with administrative management of contracts as required.

Essential Skills:

  • Customer-oriented and service-focused mindset.
  • Strong analytical and organizational skills.
  • Proactive approach with a focus on achieving targets.
  • Exceptional communication and interpersonal abilities.
  • Capability to manage multiple tasks efficiently.
  • Ability to collaborate effectively within a team.
  • Familiarity with SAP and CRM (Salesforce), along with proficiency in MS Office.
  • Fluency in French, with professional proficiency in English being essential.
  • A minimum of 2-3 years of experience in B2B customer service or commercial service roles.
  • Knowledge of the leasing or banking sector is advantageous.

About Nilfisk:

Nilfisk is dedicated to providing top-notch cleaning equipment and solutions for professional and industrial markets. Our mission is to promote sustainable cleaning worldwide, enhancing quality of life. We are transitioning from a product-centric model to a customer-focused organization, investing in innovative technologies and intelligent data utilization to better meet customer needs and build loyalty.

Join us in our commitment to a cleaner future.

At Nilfisk, cleanliness is evolving. Today, maintaining cleanliness is essential for health and safety. We are at the forefront of this evolution through technology and innovation. Our team operates cohesively with a shared goal, supporting one another within a dynamic organization. Working at Nilfisk allows you to express your ideas and showcase your talents. You will thrive with a hands-on approach and the ambition to bring your innovative concepts to fruition. At Nilfisk, you can lead, innovate, and collaborate towards a cleaner future. Are you ready to make an impact?

We are committed to fostering diversity and equality within an inclusive environment. We encourage all individuals to consider our opportunities, regardless of background, race, religion, gender, ability, age, or other factors.

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