Service Sales Specialist

il y a 3 semaines

VillebonsurYvette, Île-de-France Nilfisk Group Temps plein

We are seeking a driven Commercial - Inside Sales Service professional to enhance our service sales revenue.

In this role, you will play a key part in identifying business opportunities to propose service agreements to our array of professional clients.

Core Responsibilities:

  • Gain a comprehensive understanding of our services and illustrate the advantages of service agreements to generate growth opportunities.
  • Review client records for machines lacking contracts or for those nearing contract renewal.
  • Engage with targeted databases through email outreach and phone communications to introduce initial service agreements or renewals.
  • Identify and relay information to appropriate contacts (influencers, decision-makers, signatories).
  • Evaluate leads that can evolve into viable opportunities.
  • Guide clients, convert leads, and/or coordinate appointments for service teams regarding identified opportunities.
  • Ensure daily tracking of activities, update opportunities, and maintain client records in CRM (Salesforce).
  • Maintain regular communication with field service teams (Technicians, Service Managers), Customer Care, and Commerce.
  • Occasionally assist with administrative management of contracts as required.

Essential Skills:

  • Customer-oriented and service-focused.
  • Strong analytical and organizational skills.
  • Proactive mindset with a focus on achieving objectives.
  • Exceptional communication and interpersonal abilities.
  • Capability to manage multiple tasks efficiently.
  • Ability to collaborate effectively within a team.
  • Familiarity with SAP and CRM (Salesforce), along with proficiency in MS Office.
  • Fluency in French, with professional proficiency in English being essential.
  • A minimum of 2-3 years of experience in B2B customer service or commercial services.
  • Knowledge of the leasing or banking sector is advantageous.

About Nilfisk:

Nilfisk is dedicated to providing top-quality cleaning equipment and solutions for professional and industrial markets. Our mission is to facilitate sustainable cleaning globally to enhance quality of life. We are transitioning from a product-centric approach to a customer-focused organization, where investments in innovative technologies and intelligent data utilization will better address customer needs and foster loyalty.

Join us in shaping a cleaner future together.

Cleanliness is evolving. Today, maintaining cleanliness is crucial for health and safety. At Nilfisk, we are at the forefront of this evolution through technology and innovation. We operate as a cohesive team with a shared objective, supporting one another within a dynamic organization. Working at Nilfisk allows you the freedom to express your ideas and showcase your talents. You will thrive with a hands-on approach and the ambition to bring your innovative concepts to fruition. At Nilfisk, you can lead, innovate, and collaborate towards a cleaner future. Are you ready to make an impact?

We champion diversity and equality within an inclusive environment. We encourage all individuals to consider our positions, regardless of background, race, religion, gender, ability, age, or other factors.

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